Are you fluent in Marathi and Hindi and eager to kickstart your career? Join Amazon, a global leader in customer-centric innovation, as a Customer Care Associate in our dynamic BPO/Telecaller team. In this role, you will engage with customers across India, providing exceptional support and ensuring satisfaction through effective communication. This is an opportunity to work with a world-class organization that values growth, inclusivity, and customer obsession.

Job Type: Full-Time
Location: On-Site, Pune, Maharashtra
Salary: Competitive pay with performance-based incentives.

Responsibilities

As a Customer Care Associate at Amazon, you will:

• Handle inbound and outbound customer calls in Marathi, Hindi, and English, addressing queries, resolving issues, and providing accurate information.
• Deliver excellent customer service by understanding customer needs and ensuring prompt solutions.
• Assist customers with product inquiries, order tracking, and troubleshooting.
• Accurately document interactions and escalate complex issues to higher support levels when required.
• Maintain professionalism and empathy during all customer interactions to uphold Amazon high service standards.

Qualifications

Required Skills and Qualifications:

• Proficiency in Marathi, Hindi, and English (spoken and written).
• Excellent verbal communication skills with a friendly and approachable demeanor.
• A customer-focused mindset with problem-solving abilities.
• Basic computer literacy, including familiarity with MS Office and CRM tools.
• High school diploma or equivalent.

Preferred Skills and Qualifications:

• Prior experience in customer care, telecalling, or BPO roles is a plus.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.

Why Join Amazon?

At Amazon, we believe in building a workplace where everyone feels valued and empowered to grow. Here is why you will love working with us:

• Innovative Culture: Be part of a company that thrives on innovation and customer obsession.
• Career Growth: Enjoy learning and development opportunities with access to industry-leading training.
• Diversity and Inclusion: We are committed to fostering an inclusive environment where diverse voices are celebrated.
• Employee Benefits: Competitive salary, performance bonuses, health insurance, paid time off, and more.
• Impactful Work: Your role will directly contribute to enhancing the customer experience for millions.

Perks and Benefits

• Comprehensive Health Insurance: Covering medical, dental, and vision.
• Retirement Plans: Secure your future with our robust plans.
• Paid Time Off: Generous vacation and sick leave policies.
• Learning Opportunities: Access to Amazon world-class training programs.
• Employee Discounts: Exclusive discounts on Amazon products and services.

How to Apply

Ready to take the next step? Apply today by visiting our Amazon Careers Page and searching for the job title Marathi Hindi Fresher - BPO/Telecaller/Customer Care Associate.

About Amazon

Amazon is guided by four principles: customer obsession, passion for invention, commitment to operational excellence, and long-term thinking. We strive to be Earth is most customer-centric company, where people can find and discover anything they want to buy online. Join us and be part of a team that is reshaping how the world interacts with technology and commerce.