Job Summary

We are seeking a dynamic and customer-focused Chat Support Executive (Night Shift) to join our growing team. In this role, you will be responsible for delivering high-quality support to our customers via chat in a fast-paced, customer-centric environment. You will resolve inquiries, troubleshoot issues, and ensure a positive customer experience while working during night hours.

Key Responsibilities

• Respond to customer queries and concerns promptly via live chat.
• Resolve product or service-related issues with accuracy and efficiency.
• Provide real-time solutions and escalate complex issues to the appropriate department.
• Maintain detailed records of customer interactions, feedback, and resolutions.
• Collaborate with internal teams to enhance customer satisfaction.
• Stay updated on company products, services, and policies to deliver accurate information.
• Meet performance targets, including response time, resolution time, and customer satisfaction scores.

Required Skills and Qualifications

• Excellent written communication skills in English.
• Strong typing speed and accuracy (minimum 40 WPM).
• Ability to multitask and manage multiple chat sessions simultaneously.
• Customer-focused attitude with a passion for solving problems.
• Proficient in using chat support software and CRM systems.
• Basic technical troubleshooting skills are a plus.

Experience

• Previous experience in a customer support or chat support role is preferred (1-2 years).
• Freshers with strong communication skills are welcome to apply.

Working Hours

• Full-time night shift (10:00 PM to 6:00 AM, Monday to Friday).
• Flexibility to work on weekends or holidays, if required.

Knowledge, Skills, and Abilities

• Exceptional interpersonal and communication skills.
• Ability to work independently and handle high-pressure situations.
• Strong problem-solving and decision-making abilities.
• Attention to detail and a proactive approach to addressing customer needs.

Benefits

• Competitive salary package with night shift allowance.
• Opportunities for career growth and professional development.
• Paid training and ongoing skill enhancement programs.
• Health and wellness benefits, including insurance coverage.
• Flexible leave policy and work-from-home option for emergencies.

Why Join Us?

At HR Service Jobs, we value our employees and believe in fostering a supportive and inclusive workplace. By joining our team, you will become part of a forward-thinking organization committed to innovation, customer satisfaction, and employee well-being.

How to Apply

Submit your updated resume and a brief cover letter highlighting your relevant experience and skills to us. Please include Chat Support Executive (Night Shift) in the subject line.