Job Summary

We are seeking highly motivated and customer-oriented individuals to join our team as Customer Service Executives in a hybrid work model. As a Customer Service Executive, you will be the primary point of contact for our customers, assisting with inquiries, troubleshooting issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to work independently and collaboratively in a fast-paced environment. This is an excellent opportunity for individuals seeking flexibility in their work schedule, while still being part of a dynamic team.

Key Responsibilities

• Respond to customer inquiries promptly and professionally, via phone, email, or chat.
• Provide product or service information, resolve complaints, and assist with order management.
• Troubleshoot and resolve issues related to customer accounts, products, or services.
• Ensure customer satisfaction by offering appropriate solutions and alternatives.
• Document customer interactions accurately in the CRM system for follow-up and future reference.
• Stay up to date on product offerings, services, and company policies to effectively assist customers.
• Work collaboratively with other departments to address customer issues or escalate when necessary.
• Meet and exceed customer service performance metrics and goals.
• Participate in training and development sessions to continuously improve service quality.

Required Skills and Qualifications

• High school diploma or equivalent (Bachelors degree preferred).
• Proven experience in a customer service or call center role.
• Strong verbal and written communication skills with an ability to adapt to different audiences.
• Ability to remain calm and professional in high-pressure situations.
• Strong problem-solving skills and attention to detail.
• Proficient in using CRM software and Microsoft Office Suite.
• Flexibility to work in a hybrid work environment (combination of in-office and remote work).
• Availability to work varied shifts including evenings and weekends if required.

Experience

• 1-2 years of experience in a customer service or customer support role preferred.
• Previous experience working in a hybrid or remote setting is a plus.
• Experience with handling high-volume customer inquiries and resolving complex issues.

Working Hours

• Full-time position with flexible working hours.
• Hybrid work model: a combination of in-office and remote work.
• Shifts may include evenings and weekends based on operational needs.

Knowledge, Skills, and Abilities

• Communication: Excellent listening, speaking, and writing skills.
• Customer-Centric: Strong desire to help customers and ensure satisfaction.
• Technical Acumen: Proficiency with customer service software and general tech-savviness.
• Adaptability: Ability to work in a fast-paced, dynamic environment.
• Problem Solving: Strong critical thinking skills to resolve complex issues effectively.
• Time Management: Ability to manage multiple customer inquiries simultaneously while maintaining accuracy.

Benefits

• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance plans.
• Paid time off (PTO) and holiday pay.
• Access to training programs and career development opportunities.
• Flexible working arrangements with a hybrid model.
• Employee assistance programs (EAP) for mental health and wellness support.
• Opportunities for career advancement within a growing company.

Why Join HR Service Jobs?

At HR Service Jobs, we are committed to creating a diverse and inclusive work environment where every team member can thrive. Our hybrid work model offers the flexibility to balance work and personal life, while our collaborative team culture encourages innovation and continuous learning. We believe in investing in our people and offer numerous opportunities for growth, development, and career advancement. Join us today and make a meaningful impact in the customer service field!

How to Apply

If you are passionate about customer service and ready to be part of an innovative team, we invite you to apply! Please submit your updated resume and a cover letter detailing your relevant experience to us. We look forward to hearing from you!