Job Summary:

HR Service Jobs is seeking a dynamic and customer-oriented Phone Banking Officer to join our team in an International BPO environment. This position involves managing customer queries, providing banking services, and offering solutions to ensure a positive customer experience. As a Phone Banking Officer, you will be the first point of contact for our clients, delivering exceptional service in line with the companys values and objectives.

Key Responsibilities:

• Respond to inbound and outbound calls from customers regarding banking services.
• Provide information on products and services, assist with account inquiries, transactions, and resolve customer issues.
• Handle customer complaints in a calm and professional manner, escalating when necessary.
• Process and validate transactions related to banking accounts, loans, credit cards, and other services.
• Maintain accurate records of customer interactions and transactions in compliance with company policies.
• Adhere to service level agreements (SLAs) to ensure quick and effective resolutions for customers.
• Promote new products and services to enhance customer satisfaction and increase revenue opportunities.
• Collaborate with team members to achieve departmental goals and ensure customer satisfaction.

Required Skills and Qualifications:

• Excellent communication and interpersonal skills with fluency in English.
• Strong problem-solving abilities and the ability to think quickly under pressure.
• High attention to detail and accuracy in performing transactions.
• Ability to work in a fast-paced, high-pressure environment.
• Basic knowledge of banking products and services is an advantage.
• Proficiency in using computers and customer service software.
• Positive attitude with a customer-first mentality.

Experience:

• Previous experience in customer service, call center, or BPO environment is preferred.
• Experience in phone banking or financial services is a plus.
• Freshers with good communication skills and a willingness to learn are also welcome to apply.

Working Hours:

• Flexible shifts, including night shifts, with rotating schedules.
• Full-time position with the possibility of part-time options based on business needs.
• Availability to work on weekends and holidays as per the schedule.

Knowledge, Skills, and Abilities:

• Strong customer service orientation and a commitment to delivering quality service.
• Ability to handle high volumes of calls and work under deadlines.
• Good multitasking abilities, with the capacity to manage customer inquiries while navigating banking systems.
• Basic understanding of financial regulations and compliance protocols.
• Ability to remain calm and empathetic while addressing customer concerns.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive health benefits package (medical, dental, and vision).
• Paid time off and holidays.
• Opportunities for career growth and advancement within the company.
• Training and development programs to enhance skills and knowledge.
• Work-from-home flexibility for certain shifts (based on performance).
• Employee wellness programs and discounts.

Why Join HR Service Jobs?

HR Service Jobs is an industry leader in providing exceptional customer service solutions in the banking sector. We value the contributions of our employees and offer a supportive work environment that fosters career growth and personal development. By joining our team, you will have the opportunity to work in a dynamic, fast-paced industry and play an integral role in delivering world-class service to our customers.

How to Apply:

Interested candidates are invited to submit their updated resume along with a cover letter outlining their suitability for the role. Please apply through our website or send your applications to us. We look forward to having you on board!