Job Summary

We are seeking a highly motivated and customer-focused Call Center Voice Representative to join an international web agency. As a key part of our customer service team, you will be responsible for providing exceptional voice-based support to clients across the globe. This role is essential in ensuring that our clients have a positive experience when interacting with our services, offering technical support, troubleshooting issues, and addressing customer inquiries.

Key Responsibilities

• Provide high-quality customer service via phone, assisting clients with various inquiries and issues related to the web agencys services.
• Resolve customer issues in a timely and professional manner, ensuring high customer satisfaction.
• Identify customer needs and offer solutions that best match their requirements.
• Document customer interactions, issues, and resolutions in the system for future reference.
• Collaborate with team members and other departments to ensure effective issue resolution.
• Maintain up-to-date knowledge of the companys products, services, and best practices to provide accurate information to clients.
• Meet or exceed performance targets, including call handling time, customer satisfaction ratings, and issue resolution metrics.
• Follow company policies and procedures while interacting with customers.

Required Skills and Qualifications

• Proven experience in a call center or customer service environment, preferably in a voice-based role.
• Excellent verbal communication skills with a clear and professional phone presence.
• Strong problem-solving skills and the ability to handle difficult customer situations effectively.
• Ability to multi-task and handle high-volume calls while maintaining quality service.
• Proficiency in using call center technology and CRM software.
• A positive, patient, and empathetic attitude towards customers.
• Strong attention to detail and organizational skills.
• Fluent in English, with additional language proficiency being a plus.
• Ability to work in a fast-paced and dynamic environment.

Experience

• Minimum 1-2 years of experience in a call center, customer service, or related field, especially in a voice-based role.
• Experience in dealing with international customers or in a multicultural work environment is preferred.

Working Hours

• Full-time position with flexible shifts to accommodate different time zones globally.
• Weekend and evening shifts may be required based on business needs.

Knowledge, Skills, and Abilities

• Knowledge of customer service best practices and call center operations.
• Ability to use various communication channels effectively, including phone, email, and live chat.
• Strong interpersonal skills and the ability to work collaboratively in a team environment.
• Capacity to adapt to evolving customer service technologies and software.
• Strong work ethic with a focus on professionalism and maintaining company standards.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health benefits package (medical, dental, vision).
• Paid time off (PTO), including vacation, sick days, and public holidays.
• Opportunities for career advancement and professional development.
• Work-from-home flexibility for remote roles.
• Supportive work environment with ongoing training and coaching.
• Employee recognition programs and rewards.

Why Join

At HR Service Jobs, we believe in empowering our employees to achieve both personal and professional success. By joining our team, you will be part of an international web agency known for its dynamic, innovative approach to customer service. This is a fantastic opportunity to grow your career in a thriving and supportive environment, with access to global exposure and cutting-edge technology.

How to Apply

Interested candidates should submit their updated resume and a cover letter outlining their relevant experience. Please apply through our career portal or send your application directly to us. Only shortlisted candidates will be contacted for an interview.