Job Summary:

HR Service Jobs is seeking enthusiastic and motivated individuals for the position of Gaming Telecaller. This is a remote, work-from-home opportunity in India, designed for individuals passionate about the gaming industry and customer interaction. As a Gaming Telecaller, you will play a crucial role in representing the company to gaming enthusiasts, handling inquiries, promoting products, and ensuring a positive customer experience.

Key Responsibilities:

• Customer Interaction: Handle incoming calls from customers interested in gaming products and services, providing detailed information and answering queries.
• Product Promotion: Actively promote and explain gaming products, services, and special offers to customers, encouraging sales and engagement.
• Sales Support: Assist in generating leads and converting inquiries into sales by providing personalized recommendations based on customer needs.
• Customer Feedback: Collect customer feedback and relay insights to the management team to improve service quality and customer satisfaction.
• Problem Solving: Resolve any customer concerns related to gaming services, escalate issues as necessary, and ensure prompt resolution.
• Documentation: Maintain accurate records of customer interactions, feedback, and transactions in the CRM system.

Required Skills and Qualifications:

• Excellent Communication Skills: Fluency in English and/or Hindi (other regional languages are a plus).
• Technical Proficiency: Comfortable using communication tools such as phone, email, and chat platforms; basic knowledge of gaming products and services.
• Customer Focused: Strong customer service orientation with a proactive approach to problem-solving.
• Sales Aptitude: Ability to actively engage and convert leads into customers, with a focus on achieving sales goals.
• Adaptability: Ability to work independently in a remote environment, managing time effectively.
• Tech-Savvy: Familiarity with gaming terminology and platforms is a plus.

Experience:

• Freshers are welcome – No prior experience required; however, a background in customer service or sales is an advantage.
• Experience in gaming-related roles or knowledge of gaming products is a plus but not essential.

Working Hours:

• Full-time and part-time positions available.
• Flexible working hours with the possibility of evening and weekend shifts.
• Work-from-home position with the ability to set your own schedule within agreed-upon hours.

Knowledge, Skills, and Abilities:

• Product Knowledge: Basic understanding of gaming trends, products, and industry terms.
• Customer Service Skills: Ability to provide excellent customer service, handle inquiries, and resolve issues in a timely manner.
• Sales Skills: Ability to pitch products and services, engage customers, and meet sales targets.
• Self-Motivation: Strong ability to work autonomously with minimal supervision while staying productive.
• Problem Solving: Ability to resolve conflicts and handle challenging customer interactions gracefully.

Benefits:

• Flexible Work Schedule: Enjoy the freedom of working from home with a flexible schedule.
• Competitive Pay: Attractive compensation based on experience and performance.
• Career Development: Opportunity for growth within the company, with performance-based incentives.
• Work-Life Balance: Ability to balance work with personal commitments, ideal for students, stay-at-home parents, or anyone looking for extra income.
• Employee Recognition: Reward programs for top performers.

Why Join HR Service Jobs?

• Growth Opportunities: HR Service Jobs offers ample opportunities for personal and professional growth. As the company expands, there will be room for career advancement.
• Supportive Work Environment: We believe in providing continuous support to our employees, including training and regular feedback to help you succeed.
• Inclusive Culture: Be part of a diverse, dynamic team that values innovation, collaboration, and mutual respect.

How to Apply:

To apply for the Gaming Telecaller position, please send your updated resume to us with the subject line Application for Gaming Telecaller Position. In your cover letter, share why you are passionate about gaming and how your skills make you an ideal fit for this role. If shortlisted, you will be contacted for an interview.