Job Summary

As a Customer Service Representative (Healthcare) at HR Service Jobs, you will be an integral part of our remote team, providing exceptional customer support to individuals seeking assistance with healthcare-related inquiries. You will be responsible for managing incoming calls, emails, and messages, resolving issues, and providing information related to healthcare services. This is a full-time, work-from-home opportunity designed for individuals who are committed to delivering high-quality, compassionate service to our clients and customers.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries related to healthcare services, benefits, and policies.
• Provide clear and accurate information regarding healthcare plans, eligibility, and coverage details.
• Assist customers with navigating their healthcare accounts, billing inquiries, and claims status.
• Troubleshoot and resolve customer issues, ensuring a positive customer experience.
• Follow up with clients to ensure satisfaction and resolve any ongoing issues.
• Document interactions accurately in the system and escalate unresolved matters to the appropriate department.
• Maintain knowledge of healthcare regulations and policies to offer the most current and accurate information.
• Adhere to company guidelines, HIPAA regulations, and customer service standards at all times.

Required Skills and Qualifications

• High school diploma or equivalent; a degree in healthcare, business, or a related field is a plus.
• Proven customer service experience, preferably in a healthcare or call center environment.
• Strong communication skills, both written and verbal.
• Ability to work independently and in a team-oriented environment.
• Proficiency in using computers, including healthcare management software and Microsoft Office Suite.
• Strong problem-solving abilities with a customer-focused mindset.
• Ability to handle sensitive and confidential information responsibly.
• A compassionate and patient demeanor when dealing with healthcare-related inquiries.

Experience

• Minimum of 1 year of customer service experience, ideally in the healthcare industry.
• Experience in handling medical claims, insurance inquiries, or working with healthcare-related services is highly preferred.
• Previous work-from-home experience is a plus.

Working Hours

• Full-time position with flexible working hours.
• Must be available to work a standard 40-hour week with varying shifts, including weekends if necessary.
• Shifts are based on customer demand and may change according to business needs.

Knowledge, Skills, and Abilities

• Knowledge of healthcare industry standards, insurance policies, and regulations.
• Ability to stay calm under pressure and handle difficult customer situations professionally.
• Strong organizational skills and attention to detail.
• Time management skills to handle multiple inquiries efficiently.
• Ability to navigate various software systems to input and retrieve customer data.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off (PTO) and paid holidays.
• 401(k) retirement plan with company matching.
• Professional development opportunities and training programs.
• Flexible work-from-home setup with a supportive team.
• Wellness programs and employee assistance programs (EAP).

Why Join HR Service Jobs?

• Work from the comfort of your home, with a flexible schedule.
• Be part of a supportive and inclusive company culture that values your contribution.
• Opportunity for career advancement with a rapidly growing healthcare services provider.
• Access to ongoing training and resources to help you succeed in your role.
• Competitive compensation and benefits package to ensure your well-being.

How to Apply

To apply for this position, please submit your updated resume and a cover letter explaining your interest in the role and relevant experience to us. We encourage applicants from all backgrounds and are committed to building a diverse and inclusive workforce. We look forward to reviewing your application!