Job Summary:

Aetna is seeking a dedicated and highly skilled Registered Nurse (RN) to join our remote team as a Virtual Assistant. This is an excellent opportunity for professionals who are passionate about healthcare and have a strong ability to assist in virtual administrative and clinical support functions. As a Virtual Assistant, you will be responsible for offering a broad range of support to patients, healthcare providers, and internal teams while ensuring the highest level of care and service. This position allows you to work from the comfort of your own home while making a meaningful impact on the healthcare experience for all involved.

Key Responsibilities:

• Provide virtual support to patients by answering their inquiries, offering guidance, and helping them navigate healthcare plans.
• Assist with scheduling appointments, managing patient records, and ensuring that all necessary documentation is accurately maintained.
• Collaborate with healthcare providers and Aetna teams to deliver seamless virtual care and support to patients.
• Conduct follow-up calls to ensure patient satisfaction and the timely completion of necessary tasks.
• Help with clinical coordination, including medication refills, lab test tracking, and reminders.
• Manage and prioritize multiple tasks while ensuring timely delivery of all assignments.
• Assist with data entry and documentation for patient records and interactions.
• Maintain confidentiality and comply with HIPAA regulations to safeguard patient information.
• Provide feedback and suggestions to improve processes and patient care services.
• Address patient needs and concerns in a compassionate and professional manner.

Required Skills and Qualifications:

• Active Registered Nurse (RN) license in good standing with the state.
• Strong communication and interpersonal skills for virtual interactions with patients and teams.
• Ability to multitask and prioritize tasks efficiently.
• Proficiency in using telehealth technologies, digital platforms, and electronic health records (EHR).
• Comfortable with virtual platforms and healthcare software.
• Excellent organizational and time-management skills.
• Self-motivated, detail-oriented, and able to work independently in a remote environment.
• Compassionate and patient-centric approach to healthcare.

Experience:

• Minimum of 2 years of experience working as a Registered Nurse in clinical, telehealth, or virtual healthcare environments.
• Previous experience in customer service, virtual assistant roles, or administrative duties is a plus.
• Familiarity with healthcare insurance, claims processing, and patient care coordination is preferred.

Working Hours:

• Full-time, remote position with flexible working hours.
• Must be available to work during regular business hours in the respective time zone.
• Occasional evening or weekend availability may be required to accommodate patient schedules.

Knowledge, Skills, and Abilities:

• Strong clinical knowledge and the ability to interpret healthcare information and guide patients through treatment plans.
• Ability to utilize digital tools to facilitate patient care and ensure a smooth workflow.
• Excellent problem-solving skills and the ability to work independently to resolve patient concerns.
• Knowledge of HIPAA regulations and confidentiality standards.
• Exceptional attention to detail and the ability to track and maintain multiple patient records accurately.
• Ability to remain calm and professional while working with patients facing health challenges.

Benefits:

• Competitive salary with opportunities for performance-based bonuses.
• Comprehensive healthcare benefits including medical, dental, and vision insurance.
• Paid time off (PTO), sick leave, and holidays.
• Retirement plans with company matching.
• Work-from-home flexibility with a virtual-first work culture.
• Continuing education and professional development opportunities.
• Employee wellness programs and mental health support.

Why Join Aetna?

At Aetna, we are dedicated to providing the best healthcare solutions to our members. We are looking for compassionate professionals who can bring their expertise and energy to a remote environment. As a part of Aetna, you will enjoy a supportive work culture that values innovation, collaboration, and work-life balance. You will have the opportunity to grow in your career while making a difference in the healthcare field, all while working from the comfort of your own home. Join us and be part of a company committed to changing the face of healthcare.

How to Apply:

If you meet the qualifications and are passionate about joining a leading healthcare provider, we encourage you to apply! Please submit your resume, along with a cover letter detailing your experience and why you are a great fit for the Aetna RN Virtual Assistant role. Applications can be submitted via the Aetna careers portal on our website. We look forward to reviewing your application and discussing how you can be a part of our innovative, remote team.