Flight Attendant – Domestic Operations

Job Description

Job Summary

AirNaija Airlines is a leading domestic carrier committed to delivering exceptional in-flight services and ensuring passenger safety, comfort, and satisfaction. We are seeking dynamic, customer-focused, and professional Flight Attendants to join our Domestic Operations team. As a Flight Attendant, you will play a vital role in enhancing the travel experience, ensuring safety protocols are strictly followed, and providing high-quality service to passengers. This is an exciting opportunity to work in a fast-paced, rewarding environment that values teamwork, attention to detail, and a passion for hospitality.

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Key Responsibilities

• Deliver outstanding customer service to passengers before, during, and after the flight.


• Conduct safety briefings and ensure compliance with safety procedures, including emergency equipment usage.


• Perform pre-flight safety checks and ensure the cabin is clean, comfortable, and well-stocked.


• Assist passengers with seating, luggage storage, and special requirements.


• Handle in-flight sales and service requests promptly and professionally.


• Manage and respond to passenger concerns, complaints, and emergencies with calmness and empathy.


• Collaborate closely with the flight crew and ground staff to ensure seamless operations.


• Maintain accurate records of in-flight incidents and service reports.


• Stay updated on airline policies, safety procedures, and customer service protocols.

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Required Skills and Qualifications

• High school diploma or equivalent; additional education in hospitality, tourism, or customer service is a plus.


• Certification or training in flight safety is preferred.


• Excellent communication and interpersonal skills.


• Ability to work under pressure and in high-stress environments.


• Strong problem-solving and decision-making abilities.


• Friendly, patient, and approachable demeanor.


• Professional appearance and grooming standards in line with airline requirements.


• Flexibility to work varying schedules, weekends, and holidays.


• Proficiency in multiple languages is an advantage.

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Experience

• Previous experience in customer service, hospitality, or aviation is desirable but not mandatory.


• Experience handling emergencies or high-pressure situations is an asset.


• Training in first aid, CPR, or crisis management is highly valued.

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Working Hours

• Rotational shifts including early mornings, late nights, weekends, and holidays.


• Flights are scheduled based on operational requirements; flexibility is essential.


• Duty periods will vary according to the flight roster and route assignments.

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Knowledge, Skills, and Abilities

• Strong knowledge of airline safety protocols and emergency response procedures.


• Ability to multitask effectively while maintaining attention to detail.


• Excellent listening and communication skills to address passenger needs.


• Conflict resolution and complaint handling expertise.


• Awareness of cultural sensitivities and passenger diversity.


• Commitment to punctuality, reliability, and professionalism.

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Benefits

• Competitive salary and performance-based incentives.


• Comprehensive health, medical, and insurance coverage.


• Travel privileges and discounted fares for employees and family members.


• Continuous training and development programs.


• Supportive work environment with career advancement opportunities.


• Wellness and employee assistance programs.


• Uniform allowance and grooming assistance.

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Why Join AirNaija Airlines?

At AirNaija Airlines, you’re more than a team member—you’re an ambassador of hospitality and safety. We are committed to creating an inclusive, empowering, and supportive workplace where you can thrive and grow. Whether you're passionate about travel, customer service, or aviation, joining our team offers a rewarding career with opportunities to learn, lead, and make a difference in people’s journeys every day.

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How to Apply

Interested candidates are invited to submit their resume and a cover letter outlining their suitability for the role via our careers portal or email us with the subject line “Flight Attendant – Domestic Operations Application.” Please ensure you attach all relevant certifications and a recent passport-size photograph.

Applications will be reviewed on a rolling basis. Early applications are encouraged.

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Job Details