Cabin Services Supervisor

Job Description

Job Summary

AeroStar DK is seeking a highly motivated and experienced Cabin Services Supervisor to lead, coordinate, and elevate the onboard service experience for passengers. The Cabin Services Supervisor will oversee the cabin crew, ensuring exceptional service delivery while maintaining the highest standards of safety, comfort, and professionalism. This role is ideal for candidates with proven leadership skills, a passion for customer service, and an eye for detail. The Supervisor will work closely with flight operations, training teams, and other departments to ensure seamless execution of in-flight services and customer satisfaction.

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Key Responsibilities

• Supervise and support the cabin crew team to ensure outstanding service delivery on every flight.


• Oversee pre-flight briefings and post-flight debriefings to communicate goals, updates, and feedback.


• Ensure compliance with safety protocols, aviation regulations, and company policies.


• Handle passenger queries, concerns, and complaints with tact and professionalism, ensuring positive customer experiences.


• Coordinate with flight operations to manage cabin logistics, meal service, and passenger accommodations.


• Monitor and report on service performance, identifying areas for improvement and recommending action plans.


• Train and mentor junior cabin crew members, providing guidance and coaching to enhance performance.


• Lead emergency response efforts and ensure that all staff are prepared for safety scenarios.


• Collaborate with cross-functional teams including catering, ground services, and maintenance to ensure smooth operations.


• Prepare reports on service incidents, performance metrics, and crew scheduling.

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Required Skills and Qualifications

• Bachelor’s degree in Hospitality, Aviation Management, or related field preferred.


• Minimum of 3–5 years of experience in cabin crew roles, with at least 2 years in a supervisory or leadership capacity.


• Excellent communication, interpersonal, and problem-solving skills.


• Strong organizational skills and attention to detail.


• Ability to remain calm and composed under pressure.


• Proficiency in safety protocols, emergency procedures, and aviation standards.


• Ability to work collaboratively with diverse teams in a fast-paced environment.


• Fluency in English; additional languages are a plus.


• Flexibility to travel frequently and work irregular hours, including weekends and holidays.

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Experience

• Prior experience in the aviation or hospitality industry.


• Experience in managing teams and providing mentorship.


• Familiarity with airline service standards and regulatory compliance.


• Demonstrated ability to handle customer service issues in a professional and empathetic manner.


• Experience working in multicultural and fast-paced environments.

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Working Hours

• This is a full-time position requiring flexibility to work varying shifts based on flight schedules.


• Includes weekends, public holidays, and overnight stays as per operational requirements.


• On-call availability for emergencies or last-minute flight changes.

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Knowledge, Skills, and Abilities

• Strong leadership and team-building skills.


• Excellent verbal and written communication.


• Analytical thinking and decision-making under pressure.


• High level of customer orientation with the ability to manage expectations.


• Conflict resolution and crisis management capabilities.


• Adaptability and resilience in a dynamic environment.


• Knowledge of aviation safety regulations and service protocols.


• Ability to work effectively across cultural and geographical boundaries.

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Benefits

• Competitive salary and performance-based incentives.


• Comprehensive health insurance and wellness programs.


• Travel benefits including discounted fares and upgrades.


• Professional development and training opportunities.


• Work-life balance support with flexible scheduling where possible.


• Employee assistance programs and counseling services.


• Recognition and rewards for outstanding service.

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Why Join AeroStar DK?

At AeroStar DK, we are committed to excellence in aviation service and creating memorable experiences for passengers. Joining our team means being part of a global network that values professionalism, innovation, and customer satisfaction. We offer you the opportunity to grow in your career, work alongside passionate experts, and contribute to a culture where safety and service excellence are paramount. If you are driven, empathetic, and ready to lead, AeroStar DK is the place where you can thrive.

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How to Apply

Interested candidates are encouraged to submit their updated resume along with a cover letter detailing relevant experience and why they are a perfect fit for the role. Please send your application to us with the subject line “Cabin Services Supervisor Application – [Your Name]”. Shortlisted candidates will be contacted for an interview.

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Job Details