Part Time Customer Service Specialist

Job Description

Job Summary

QuickHelp DK is a leading provider of customer support solutions, delivering exceptional service and tailored assistance to clients across multiple industries. We are seeking a Part Time Customer Service Specialist to join our dynamic team. In this role, you will be responsible for providing outstanding customer care, resolving inquiries, and ensuring customer satisfaction. This is an excellent opportunity for individuals who are passionate about helping others, possess strong communication skills, and thrive in a flexible, supportive work environment.

As a Part Time Customer Service Specialist, you will be the voice of QuickHelp DK, acting as a trusted advisor and providing timely assistance while representing the brand’s commitment to excellence. This role is ideal for candidates looking to grow in customer service, improve problem-solving skills, and contribute to a positive customer experience.

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Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.


• Resolve customer issues and concerns efficiently while maintaining empathy and professionalism.


• Provide accurate information about products, services, and policies.


• Document interactions thoroughly to ensure follow-up and accurate case management.


• Collaborate with internal teams to address customer concerns and escalate issues when necessary.


• Contribute to customer satisfaction and loyalty by providing personalized support.


• Assist with customer onboarding and troubleshooting procedures.


• Maintain customer service standards, ensuring compliance with company guidelines.

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Required Skills and Qualifications

• High school diploma or equivalent; Bachelor’s degree is a plus.


• Excellent verbal and written communication skills in English.


• Strong problem-solving and critical thinking abilities.


• Ability to handle multiple tasks in a fast-paced environment.


• Customer-focused attitude with empathy and patience.


• Basic computer skills and proficiency with CRM systems and Microsoft Office Suite.


• Ability to remain calm and composed under pressure.


• Flexibility to adapt to changing customer needs and business priorities.

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Experience

• 1–2 years of experience in customer service, call center, or client support roles preferred.


• Experience working with customer relationship management tools is an advantage.


• Prior experience in e-commerce, healthcare, finance, or technical support is a plus but not mandatory.


• Freshers with strong communication skills and a service-oriented mindset are encouraged to apply.

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Working Hours

• Part-time position with flexible shifts to accommodate different schedules.


• Morning, evening, and weekend shifts may be available.


• A minimum commitment of 20–25 hours per week is expected.


• Work-from-home arrangements possible for eligible candidates.

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Knowledge, Skills, and Abilities

• Excellent interpersonal and relationship-building skills.


• Active listening and the ability to understand customer needs.


• Strong organizational and time management skills.


• Ability to follow processes and guidelines while exercising good judgment.


• Quick learner with attention to detail.


• Team player with the ability to collaborate and support others.


• Adaptability to handle diverse customer profiles and challenging situations.

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Benefits

• Competitive hourly wage with performance incentives.


• Flexible working hours and remote work options.


• Training and professional development opportunities.


• Supportive team environment and mentorship.


• Paid time off and wellness programs.


• Employee recognition initiatives and growth opportunities.

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Why Join QuickHelp DK?

At QuickHelp DK, we believe in creating meaningful customer experiences that drive satisfaction and trust. Our team is passionate about helping others and committed to making a difference. We value diversity, encourage continuous learning, and provide tools and resources to help you thrive. Joining us means becoming part of a collaborative and inclusive workplace where your contributions are recognized and your career growth is supported.

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How to Apply

Interested candidates are invited to submit their resume along with a cover letter detailing relevant experience and motivation to join QuickHelp DK. Please email your application to us with the subject line “Part Time Customer Service Specialist Application – [Your Name].” Shortlisted candidates will be contacted for a virtual interview.

Apply today and become part of a team dedicated to delivering exceptional customer support and building lasting relationships!

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Job Details