Healthcare Customer Support Specialist

Job Description

Job Summary

MediLine Denmark is a leading healthcare service provider committed to delivering exceptional patient care and support. We are seeking a compassionate and detail-oriented Healthcare Customer Support Specialist to join our dedicated team. In this role, you will serve as the first point of contact for patients, healthcare providers, and partners, ensuring a seamless and empathetic experience. You will be responsible for addressing inquiries, providing information about medical services, handling patient feedback, and ensuring that all communication aligns with our commitment to superior care and support.

The ideal candidate will possess excellent communication skills, a deep understanding of healthcare protocols, and the ability to manage sensitive information with confidentiality and professionalism.

Key Responsibilities

• Respond to patient inquiries via phone, email, and chat with empathy and professionalism.


• Provide accurate information regarding healthcare services, insurance processes, and appointment scheduling.


• Assist patients with appointment booking, cancellations, rescheduling, and follow-ups.


• Resolve patient concerns and complaints, ensuring a positive experience and patient satisfaction.


• Collaborate with medical staff and other departments to streamline patient communication and support workflows.


• Maintain patient records and ensure all interactions are documented following data protection guidelines.


• Identify opportunities to improve patient experience and report trends or challenges to management.


• Uphold healthcare regulations and confidentiality standards, including HIPAA compliance where applicable.

Required Skills and Qualifications

• Bachelor’s degree in healthcare administration, communication, or a related field preferred.


• Proven experience in customer support, preferably within healthcare, insurance, or related services.


• Excellent verbal and written communication skills in English; knowledge of Danish or other languages is an advantage.


• Strong problem-solving skills and the ability to remain calm under pressure.


• Empathetic and patient-focused approach with a high degree of professionalism.


• Proficient in CRM systems, appointment scheduling tools, and Microsoft Office Suite.

Experience

• Minimum of 2 years of experience in customer service or support roles, preferably in a healthcare setting.


• Experience working with sensitive health-related data and maintaining patient confidentiality is highly valued.


• Familiarity with healthcare software systems and telehealth platforms is a plus.

Working Hours

• Full-time position, 40 hours per week.


• Rotational shifts including early mornings, evenings, and weekends to ensure 24/7 support coverage.


• Hybrid option available depending on role requirements and performance.

Knowledge, Skills, and Abilities

• Exceptional interpersonal and communication skills.


• Ability to empathize with patients while maintaining objectivity and professionalism.


• Strong organizational skills and the ability to prioritize multiple tasks.


• Attention to detail and accuracy in record-keeping and reporting.


• Ability to work independently and collaboratively within a team.


• Adaptability to evolving healthcare environments and technologies.

Benefits

• Competitive salary with performance-based incentives.


• Comprehensive health insurance and wellness programs.


• Paid time off, including sick leave and vacation days.


• Professional development and training opportunities.


• Work-life balance support through flexible schedules and hybrid work options.


• Employee assistance programs for mental health and stress management.

Why Join MediLine Denmark?

At MediLine Denmark, you will be part of a passionate team dedicated to improving the healthcare journey for patients across the country. We foster a culture of compassion, integrity, and innovation where every voice is heard, and every contribution is valued. Join us to make a tangible difference in the lives of those we serve while growing your career in a supportive and dynamic environment.

How to Apply

Interested candidates are invited to submit their resume and a cover letter outlining their experience and passion for healthcare support. Please email your application to us with the subject line Healthcare Customer Support Specialist – [Your Name]. Qualified applicants will be contacted for interviews.

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