Part Time Evening Call Center Operator

Job Description

Job Summary

CallServe Canada is seeking a motivated and customer-focused Part Time Evening Call Center Operator to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service, resolving inquiries, and supporting daily operations. This is an excellent opportunity for individuals seeking flexible evening work hours while gaining valuable experience in customer service and communication.

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Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently.


• Provide accurate information and support to clients regarding products, services, or inquiries.


• Resolve client concerns with patience, empathy, and problem-solving skills.


• Update client records and maintain detailed documentation in the company system.


• Meet performance metrics including call handling time, quality, and customer satisfaction.


• Collaborate with team members and supervisors to improve processes and service quality.


• Escalate complex issues to higher management when necessary.

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Required Skills and Qualifications

• High school diploma or equivalent; post-secondary education is a plus.


• Excellent verbal and written communication skills in English.


• Strong interpersonal skills with a friendly and professional demeanor.


• Ability to multitask and handle high call volumes efficiently.


• Basic computer skills, including familiarity with MS Office and call center software.


• Reliable, punctual, and able to work independently with minimal supervision.

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Experience

• Prior experience in customer service, call centers, or client-facing roles is preferred but not mandatory.


• Freshers with strong communication skills and a willingness to learn are encouraged to apply.

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Working Hours

• Part-time evening shifts, typically from 5:00 PM to 10:00 PM, with flexibility on weekdays and weekends.


• Opportunities to pick up additional hours based on availability and business needs.

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Knowledge, Skills, and Abilities

• Strong problem-solving and critical-thinking abilities.


• Patience and adaptability in handling diverse client interactions.


• Ability to maintain composure under pressure and meet deadlines.


• Excellent organizational skills and attention to detail.


• Positive attitude and willingness to learn and grow within the company.

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Benefits

• Competitive hourly wage with performance incentives.


• Flexible scheduling tailored to part-time availability.


• Professional development and training programs.


• Supportive and inclusive work environment.


• Opportunity for career advancement within the company.

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Why Join CallServe Canada

CallServe Canada prides itself on delivering exceptional service while fostering a collaborative and growth-oriented workplace. As a Part Time Evening Call Center Operator, you will gain valuable professional experience, develop essential communication skills, and be part of a team that values innovation, respect, and client satisfaction.

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How to Apply

Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant skills and availability to our recruitment team. Please include the subject line: “Application – Part Time Evening Call Center Operator”.

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Job Details