Hotel Front Desk Agent

Job Description

Job Summary:

GrandStay Hotels is seeking a professional, friendly, and detail-oriented Hotel Front Desk Agent to join our hospitality team. This pivotal role is the first point of contact for our guests and plays a crucial part in delivering a seamless, welcoming, and memorable experience. The ideal candidate will excel in customer service, possess strong communication skills, and maintain an organized and efficient front desk operation.

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Key Responsibilities:

• Welcome guests warmly and provide exceptional customer service throughout their stay.


• Check-in and check-out guests efficiently using the hotel’s property management system (PMS).


• Handle guest inquiries, requests, and complaints professionally and promptly.


• Maintain accurate records of room availability, rates, and reservations.


• Process payments, issue receipts, and handle billing inquiries.


• Coordinate with housekeeping, maintenance, and other hotel departments to meet guest needs.


• Provide information on hotel amenities, local attractions, and services.


• Ensure front desk area is organized, clean, and welcoming at all times.


• Follow safety, security, and emergency procedures to ensure guest and staff well-being.

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Required Skills and Qualifications:

• High school diploma or equivalent; Associate or Bachelor’s degree in Hospitality Management is a plus.


• Previous experience in hospitality, front desk, or customer service preferred.


• Proficiency with hotel management software and MS Office Suite.


• Excellent verbal and written communication skills.


• Strong interpersonal skills with the ability to handle guest concerns tactfully.


• Ability to multitask and remain calm under pressure.


• Professional appearance and demeanor.

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Experience:

• Minimum 1–2 years of experience in a hotel front desk or customer-facing role preferred.


• Experience with reservation systems such as Opera, Maestro, or similar is advantageous.

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Working Hours:

• Full-time position; shifts may include mornings, evenings, weekends, and holidays.


• Flexibility to cover multiple shifts is a key requirement.

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Knowledge, Skills, and Abilities:

• Strong problem-solving skills and attention to detail.


• Ability to maintain confidentiality and handle sensitive information.


• Knowledge of hotel operations, check-in/check-out procedures, and guest services.


• Ability to work effectively both independently and as part of a team.


• Friendly, approachable, and guest-oriented attitude.

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Benefits:

• Competitive salary and performance-based incentives.


• Paid time off, holidays, and employee wellness programs.


• Opportunities for career growth and professional development.


• Employee discounts on hotel stays and services.


• Supportive and inclusive work environment.

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Why Join GrandStay Hotels:

GrandStay Hotels is committed to delivering extraordinary guest experiences while fostering a culture of respect, teamwork, and professional growth. As a Front Desk Agent, you will be at the heart of our operations, directly contributing to guest satisfaction and the reputation of our brand. Join us and become part of a dynamic hospitality team that values your skills, initiative, and dedication.

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How to Apply:

Interested candidates are invited to submit their resume along with a cover letter detailing relevant experience to us or apply directly via our career portal. Please include “Hotel Front Desk Agent – [Your Name]” in the subject line.

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Job Details