IT Help Desk Technician – Remote

Job Description

Job Summary

NetSolve Tech is seeking a highly motivated and technically skilled IT Help Desk Technician to provide remote technical support to our internal teams and clients. The ideal candidate will troubleshoot hardware, software, and network issues, ensuring timely resolution to maintain seamless business operations. This role requires strong communication skills, a customer-focused approach, and the ability to handle multiple technical queries in a fast-paced, remote environment.

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Key Responsibilities

• Provide first-line support for IT-related issues via phone, email, or remote tools.


• Diagnose and troubleshoot software, hardware, and network problems effectively.


• Maintain, update, and document IT support requests in the ticketing system.


• Assist in setting up and configuring workstations, laptops, printers, and other peripherals.


• Collaborate with senior IT staff to resolve complex technical issues.


• Educate users on best practices for system usage and security.


• Monitor system performance and report potential issues proactively.


• Ensure compliance with company IT policies and procedures.

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Required Skills and Qualifications

• Strong understanding of computer systems, mobile devices, and network troubleshooting.


• Experience with Windows, macOS, and common business software (Microsoft Office Suite, collaboration tools).


• Knowledge of network protocols, firewalls, VPNs, and security best practices.


• Excellent problem-solving skills with attention to detail.


• Strong written and verbal communication skills to interact with non-technical users.


• Ability to manage multiple support tickets efficiently.

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Experience

• 1–3 years of experience in IT support, help desk, or technical support roles.


• Previous experience in a remote support environment is a plus.

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Working Hours

• Full-time, remote position with flexible working hours.


• Occasional availability during off-hours may be required based on business needs.

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Knowledge, Skills, and Abilities

• Ability to analyze technical problems and provide quick, effective solutions.


• Comfortable using remote support tools and ticketing systems.


• Strong organizational skills and the ability to prioritize tasks in a virtual environment.


• Ability to work independently while maintaining team collaboration.


• Continuous learning mindset to stay updated on emerging technologies.

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Benefits

• Competitive salary and performance-based incentives.


• Flexible remote work arrangement.


• Professional development opportunities, including certifications and training.


• Health insurance and wellness programs.


• Supportive and inclusive work environment.

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Why Join NetSolve Tech?

At NetSolve Tech, you will be part of a forward-thinking, innovative company that values its employees and invests in their growth. You will have the opportunity to work remotely while contributing to impactful IT solutions for our clients worldwide. Our collaborative culture encourages learning, creativity, and career advancement.

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How to Apply

Interested candidates are invited to submit their resume and a cover letter detailing relevant experience and technical skills to us. Please include “IT Help Desk Technician – Remote” in the subject line. Shortlisted candidates will be contacted for a virtual interview.

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Job Details