Remote Customer Support Representative – Delta Airlines Careers

Job Description

Job Title: Remote Customer Support Representative – Delta Airlines Careers

Location: Work From Home (USA-Based Applicants Preferred)

Job Type: Full-Time / Part-Time

Experience Level: Entry-Level to Mid-Level

Salary: $18 – $24/hour (Based on experience and shift)

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Job Overview

Delta Airlines is actively hiring Remote Customer Support Representatives to assist passengers with reservations, travel inquiries, and post-booking support. As part of Delta’s commitment to excellent service, you will be the first point of contact for customers across phone, chat, or email channels. This is a work-from-home role suited for individuals who thrive in fast-paced, people-focused environments.

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Key Responsibilities

• Respond to customer inquiries via phone, live chat, and email


• Assist with flight bookings, cancellations, refunds, and travel policies


• Resolve passenger concerns with professionalism and accuracy


• Provide information about Delta SkyMiles, check-in procedures, and flight status


• Accurately log interactions using Delta’s internal CRM tools


• Escalate complex issues to appropriate departments when needed


• Maintain Delta’s high standard of customer satisfaction and compliance

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Qualifications

• High school diploma or GED required (Associate’s degree preferred)


• Previous customer service or call center experience is a plus


• Strong communication and active listening skills


• Familiarity with basic computer and customer service tools


• Ability to work independently in a remote environment


• Flexible availability (nights, weekends, and holidays may be required)


• U.S. work authorization required

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Benefits

• Competitive hourly pay with overtime options


• Remote work flexibility


• Paid virtual training


• Health, dental, and vision benefits (for eligible employees)


• Travel privileges and flight discounts after probation


• 401(k) retirement plans and wellness programs

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How to Apply

Visit careers.delta.com and search for “Remote Customer Support” or submit your resume through the careers portal. Selected candidates will be invited for an online assessment and video interview.

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Job Details