Remote Customer Support Representative – Delta Airlines

Job Description

Job Title: Remote Customer Support Representative – Delta Airlines

Location: Remote (USA)

Job Type: Full-Time / Part-Time

Experience Level: Entry-Level to Mid-Level

Salary Range: $18 – $24/hour (Based on experience)

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Job Overview

Delta Airlines is looking for enthusiastic and service-oriented individuals to join our Remote Customer Support team. This role involves assisting passengers with reservations, flight changes, baggage issues, and general travel support — all from the comfort of your home. Ideal candidates will be tech-savvy, dependable, and committed to providing exceptional customer experiences.

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Key Responsibilities

• Handle inbound calls, live chats, and emails from customers


• Provide accurate information regarding flight bookings, schedules, and travel policies


• Resolve issues related to reservations, cancellations, refunds, and baggage


• Maintain professionalism in high-stress or time-sensitive situations


• Accurately document interactions in customer service systems


• Escalate complex concerns to the appropriate department


• Meet daily performance targets including call resolution and customer satisfaction

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Qualifications

• High school diploma or GED required; associate degree preferred


• Prior experience in customer support or call center is a plus


• Strong communication and active listening skills


• Ability to multitask using CRM software and airline systems


• Must have a quiet home office setup and reliable high-speed internet


• Availability to work flexible hours, including weekends and holidays

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Benefits

• Work-from-home flexibility


• Paid training and support


• Travel privileges and airline discounts (eligibility applies)


• Health insurance options and paid time off


• Growth opportunities within Delta’s global network

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How to Apply

Visit delta.com/careers and search for “Customer Support – Remote” to apply directly.

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Job Details