Apple Business Specialist – Virtual Client Support Role

Job Description

Job Title: Apple Business Specialist – Virtual Client Support Role

Location: Remote (India / USA / Canada / Global Eligible Regions)

Job Type: Full-Time

Experience Level: Mid-Level (Sales, Customer Support, or B2B Experience Preferred)

---

Job Overview

Apple is looking for talented, business-minded individuals to join as Remote Business Specialists. In this virtual role, you’ll work with entrepreneurs, small business owners, and corporate clients — helping them discover how Apple products can power their business needs.

You will act as a trusted advisor, guiding business customers through purchasing decisions, service inquiries, and long-term support options.

---

Key Responsibilities

• Connect with business customers via phone, chat, or video consultations


• Understand clients' business operations and recommend Apple solutions


• Help customers purchase the right Apple products, accessories, and services


• Manage post-sales support including order tracking, device setup, and training resources


• Build and maintain long-term relationships with B2B clients


• Collaborate with Apple Store teams, AppleCare, and technical support specialists as needed

---

Qualifications and Requirements

• Bachelor's degree in Business, Communications, or related field (preferred)


• 2+ years of experience in B2B sales, business support, or customer service


• Knowledge of Apple products, apps, and the ecosystem


• Strong communication and relationship-building skills


• Ability to identify business needs and align solutions accordingly


• Proficiency in CRM tools (e.g., Salesforce, HubSpot) is a plus


• Quiet, professional remote workspace with high-speed internet access

---

Benefits

• Competitive base salary with performance-based bonuses


• Remote work flexibility and paid training


• Opportunity to grow into Business Manager, Enterprise Consultant, or AppleCare for Business roles


• Employee discounts on Apple products and services


• Inclusive, innovation-driven work culture

---

Job Details