Remote Customer Support Agent - Work From Home in South Africa

Job Description

Job Title: Remote Customer Support Agent – Work From Home (South Africa)

Location: Remote (South Africa)

Job Type: Full-Time / Part-Time

Start Date: 2025

Experience Level: Entry-Level to Mid-Level

We are hiring Remote Customer Support Agents across South Africa! If you are passionate about helping people, solving problems, and providing outstanding service — all from the comfort of your home — this is the opportunity for you. Join a dynamic, global team where your communication skills and dedication can make a real impact.

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Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat


• Provide accurate information and solutions related to products, services, and orders


• Resolve customer complaints with professionalism and empathy


• Maintain detailed and organized records of customer interactions


• Collaborate with internal teams to escalate and follow up on complex issues


• Meet performance metrics for response time, satisfaction, and issue resolution


• Stay updated on company policies, systems, and best practices

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Qualifications & Requirements

• Previous customer service experience preferred (call center or remote support is a plus)


• Strong verbal and written communication skills in English


• Ability to work independently and manage time effectively in a remote environment


• Tech-savvy with proficiency in basic computer applications (email, CRM systems, etc.)


• High-speed internet connection and a quiet, dedicated workspace at home


• Flexibility to work shifts, including evenings and weekends if needed


• A customer-first attitude, with a problem-solving mindset

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Benefits

• Competitive hourly pay


• Fully remote work environment


• Paid training and development programs


• Health and wellness support programs


• Opportunities for career growth within the company


• Team events, virtual engagement activities, and rewards programs

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How to Apply

Interested candidates should submit:

• An updated resume highlighting relevant customer service experience


• A short cover letter explaining why you would be a great fit for the remote team


• Your preferred work schedule (full-time or part-time)

Start your remote career journey and become part of a customer-focused team that values your growth and contributions. Apply now to work from home in South Africa!

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Job Details