Healthcare Case Account Agent​ OR Healthcare - EST​ OR Remote

Job Description

Job Title: Healthcare Case Account Agent (Remote, EST Hours)

Location: Remote (Must be available during Eastern Standard Time hours)

Job Type: Full-Time

Start Date: 2025

Experience Level: Mid-Level (Healthcare or Insurance background preferred)

We are seeking a highly organized and compassionate Healthcare Case Account Agent to join our remote team. This role plays a key part in ensuring patient accounts are accurately managed, supported, and resolved in a timely manner. If you're experienced in healthcare administration, billing, or insurance coordination—and thrive in a fast-paced remote setting—this could be the perfect opportunity for you.

---

Key Responsibilities

• Serve as the main point of contact for managing patient case accounts


• Review, update, and track patient information in internal systems


• Coordinate with healthcare providers, insurers, and patients to resolve billing issues


• Investigate discrepancies in claims or accounts and take corrective actions


• Ensure compliance with HIPAA regulations and internal policies


• Communicate account statuses and next steps clearly to all stakeholders


• Handle inbound and outbound calls related to case inquiries and follow-ups


• Collaborate with the case management team to ensure patient needs are met

---

Qualifications & Requirements

• 1–3 years of experience in healthcare billing, insurance, case management, or related fields


• Strong understanding of medical billing codes, EOBs, or claims processing (preferred)


• Excellent organizational and communication skills


• Tech-savvy with experience using EMR/EHR systems and billing platforms


• Ability to work independently and stay productive in a remote environment


• Must be available to work standard Eastern Time business hours


• High level of accuracy, discretion, and professionalism


• High-speed internet and a dedicated home office setup

---

Benefits

• Competitive hourly wage or salary based on experience


• Remote work flexibility with EST-based scheduling


• Comprehensive health, dental, and vision insurance (for full-time roles)


• Paid time off and sick leave


• Ongoing training and career development opportunities


• Supportive, mission-driven remote team environment

---

How to Apply

To apply, please submit:

• Your updated resume with relevant healthcare or administrative experience


• A brief cover letter outlining your interest and availability during EST hours


• Any certifications related to healthcare administration or billing (if applicable)

Make a difference in patients' healthcare experiences—apply now and become a key player in managing meaningful cases with care, accuracy, and professionalism.

---

Job Details