Job Title: Healthcare Case Account Agent (Remote, EST Hours)
Location: Remote (Must be available during Eastern Standard Time hours)
Job Type: Full-Time
Start Date: 2025
Experience Level: Mid-Level (Healthcare or Insurance background preferred)
We are seeking a highly organized and compassionate Healthcare Case Account Agent to join our remote team. This role plays a key part in ensuring patient accounts are accurately managed, supported, and resolved in a timely manner. If you're experienced in healthcare administration, billing, or insurance coordination—and thrive in a fast-paced remote setting—this could be the perfect opportunity for you.
Key Responsibilities
- Serve as the main point of contact for managing patient case accounts
- Review, update, and track patient information in internal systems
- Coordinate with healthcare providers, insurers, and patients to resolve billing issues
- Investigate discrepancies in claims or accounts and take corrective actions
- Ensure compliance with HIPAA regulations and internal policies
- Communicate account statuses and next steps clearly to all stakeholders
- Handle inbound and outbound calls related to case inquiries and follow-ups
- Collaborate with the case management team to ensure patient needs are met
Qualifications & Requirements
- 1–3 years of experience in healthcare billing, insurance, case management, or related fields
- Strong understanding of medical billing codes, EOBs, or claims processing (preferred)
- Excellent organizational and communication skills
- Tech-savvy with experience using EMR/EHR systems and billing platforms
- Ability to work independently and stay productive in a remote environment
- Must be available to work standard Eastern Time business hours
- High level of accuracy, discretion, and professionalism
- High-speed internet and a dedicated home office setup
Benefits
- Competitive hourly wage or salary based on experience
- Remote work flexibility with EST-based scheduling
- Comprehensive health, dental, and vision insurance (for full-time roles)
- Paid time off and sick leave
- Ongoing training and career development opportunities
- Supportive, mission-driven remote team environment
How to Apply
To apply, please submit:
- Your updated resume with relevant healthcare or administrative experience
- A brief cover letter outlining your interest and availability during EST hours
- Any certifications related to healthcare administration or billing (if applicable)
Make a difference in patients' healthcare experiences—apply now and become a key player in managing meaningful cases with care, accuracy, and professionalism.