Remote Swiggy Online Help Chat Executive

Job Description

Job Summary

Swiggy is seeking a dedicated and customer-focused Remote Online Help Chat Executive to join our virtual support team. In this role, you will assist customers through real-time chat, ensuring quick resolutions, clear communication, and a positive experience with Swiggy’s platform and services. This is a remote position designed for individuals who excel at multitasking, problem-solving, and delivering exceptional digital customer care.

Key Responsibilities

• Respond to customer inquiries through live chat in a timely, professional, and empathetic manner.


• Provide accurate information regarding orders, payments, refunds, delivery status, and Swiggy policies.


• Troubleshoot issues related to the app, website, and customer accounts.


• Collaborate with internal support teams to escalate unresolved cases when required.


• Record customer interactions and maintain proper documentation for quality and compliance.


• Meet daily, weekly, and monthly service metrics, including response time, resolution rate, and customer satisfaction scores.


• Maintain a customer-first approach and uphold Swiggy’s service excellence standards.

Required Skills and Qualifications

• Excellent written communication skills with strong grammar and clarity.


• Ability to multitask across chat platforms and internal systems.


• Strong problem-solving skills and the ability to work under minimal supervision.


• Basic technical knowledge for navigating apps, dashboards, and support tools.


• Customer-centric mindset with patience, empathy, and professionalism.


• Typing speed of at least 35–45 WPM is preferred.

Experience

• 0–2 years of experience in customer service, chat support, or call-center roles (Freshers are welcome).


• Experience in the food delivery or e-commerce sector is a plus.

Working Hours

• Full-time remote position with flexible shift options.


• Rotational shifts, including weekends and public holidays, depending on business needs.


• 8–9 hours per shift with scheduled breaks.

Knowledge, Skills, and Abilities

• Strong understanding of customer service principles and digital communication etiquette.


• Ability to handle high-volume chats while maintaining accuracy and quality.


• Knowledge of CRM tools, chat applications, and support software (training provided).


• Ability to stay calm and composed during challenging interactions.


• Fast learner with the ability to adapt to frequent updates and process changes.

Benefits

• Work-from-home convenience with all tools and training provided.


• Competitive salary with performance-based incentives.


• Opportunities for career growth within Swiggy’s customer support and operations teams.


• Health and wellness benefits as per company policy.


• Paid time off, annual leave, and employee discounts.

Why Join Swiggy?

• Be part of one of India’s leading technology-driven food delivery platforms.


• Work remotely with a supportive and dynamic team.


• Contribute to delivering delightful customer experiences at scale.


• Receive continuous training, skill development, and learning opportunities.


• Enjoy a modern, people-first work culture that values collaboration and innovation.

How to Apply

Interested candidates can apply through the official Swiggy careers page or submit their application via the online job portal where this role is posted. Ensure your resume is updated and includes relevant experience, skills, and contact details. Shortlisted applicants will be contacted for an online assessment and virtual interview.

---

Job Details