Job Description
Job Summary
FedEx is seeking motivated, customer-focused individuals to join our team as Remote Customer Service Representatives. This entry-level, no-experience-required role is ideal for individuals who enjoy helping others, solving problems, and working independently from the comfort of home. In this part-time position, you will support customers with inquiries related to shipments, package tracking, account assistance, and general service needs while delivering the world-class experience FedEx is known for.
Key Responsibilities
- Respond to inbound customer inquiries via phone, chat, or email in a timely and professional manner.
- Assist customers with package tracking, delivery updates, billing questions, and service issues.
- Resolve concerns by providing accurate information and effective solutions.
- Escalate complex issues to appropriate departments as needed.
- Maintain and update customer records in FedEx systems.
- Follow company guidelines, policies, and quality standards.
- Ensure every customer interaction reflects FedEx’s commitment to excellence.
Required Skills and Qualifications
- Strong verbal and written communication skills.
- Basic computer literacy, including typing and navigating web-based tools.
- Ability to multitask while maintaining attention to detail.
- Positive attitude and strong customer-service mindset.
- Reliable internet connection and a quiet workspace at home.
- Ability to learn and apply new information quickly.
- No prior experience required—FedEx provides comprehensive training.
Experience
- No previous customer service experience necessary.
- Experience in retail, hospitality, call centers, or administrative roles is a plus but not required.
Working Hours
- Part-time, flexible scheduling options.
- Shifts may include mornings, evenings, or weekends depending on business needs.
- Remote work allows you to manage your schedule conveniently from home.
Knowledge, Skills and Abilities
- Basic understanding of customer service principles.
- Ability to remain calm and professional during challenging interactions.
- Strong problem-solving and decision-making skills.
- Capability to work independently and meet performance metrics.
- Fast learner with the ability to adapt to system updates and new procedures.
Benefits
- Flexible part-time work-from-home schedule.
- Paid training with opportunities for skill development.
- Competitive hourly pay.
- Opportunity for long-term growth and internal advancement within FedEx.
- Supportive remote team environment.
- Employee discounts and access to FedEx network resources.
Why Join FedEx?
FedEx is one of the world’s most trusted and innovative logistics companies. As an employer, we prioritize people, performance, and purpose. By joining our remote customer service team, you will be part of a culture that values respect, career growth, and work-life balance. Whether you are starting your career or looking for a flexible part-time opportunity, FedEx offers a welcoming place to grow professionally.
How to Apply
Interested candidates can apply by visiting the official FedEx Careers website and searching for “Remote Customer Service Representative – Entry Level” positions. Complete the online application, submit your resume, and follow the instructions provided to schedule any required assessments or interviews.
Job Details
| Salary |
$10 - $20 |
| Job Type |
Full-time |
| Remote/Onsite |
Remote |
| Location |
|
| Last Apply Date |
2026-01-15 |