Aetna Customer Support Remote Jobs - Apply Now

Job Description

Job Summary

Aetna is seeking a dedicated and service-driven Customer Support Representative to join our remote team. In this role, you will support members by resolving inquiries, providing accurate information, and ensuring a positive customer experience. The ideal candidate is a strong communicator who thrives in a fast-paced, people-focused environment and is committed to delivering compassionate, high-quality service from the comfort of their home.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and empathetic manner.


• Provide accurate information regarding health plans, benefits, claims, enrollment, and related services.


• Assist members in navigating online portals and resolving account issues.


• Process and document customer interactions following company policies and compliance standards.


• Identify customer needs and escalate complex cases to the appropriate departments when necessary.


• Maintain performance metrics—including call quality, response time, and customer satisfaction.


• Work collaboratively with internal teams to improve processes and enhance the customer experience.

Required Skills and Qualifications

• Strong verbal and written communication skills.


• Excellent problem-solving and active listening abilities.


• Ability to multitask while maintaining attention to detail.


• Proficiency in basic computer operations, CRM software, and online tools.


• Customer-focused mindset with a calm and professional approach.


• Ability to maintain confidentiality and follow healthcare-related compliance guidelines (HIPAA).

Experience

• Entry-level applicants are welcome—training will be provided.


• Prior experience in customer service, call centers, or healthcare support is a plus.

Working Hours

• Flexible remote schedule; typical shifts range between 30–40 hours per week.


• May include occasional evening or weekend coverage based on business needs.

Knowledge, Skills, and Abilities

• Understanding of healthcare terminology is an advantage but not required.


• Ability to work independently and stay organized in a remote environment.


• Strong interpersonal skills and the ability to handle challenging conversations respectfully.


• Willingness to learn continuously and adapt to system/process updates.

Benefits

• Competitive hourly pay with opportunities for performance bonuses.


• Remote work flexibility with company-provided training.


• Health, dental, and vision coverage for eligible employees.


• Paid time off, holidays, and wellness support programs.


• Career development opportunities and internal mobility.

Why Join Aetna?

At Aetna, you will be part of a mission-driven organization that impacts millions of lives every day. We value compassion, integrity, and teamwork. With industry-leading training and supportive leadership, you will have everything you need to grow your career while helping members get the care and support they deserve—all from home.

How to Apply

To apply, visit Aetna’s official careers website and search for “Customer Support Remote Jobs”. Submit your resume, complete the application form, and follow the guided steps for assessment or interviews.

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Job Details