Customer Service Representative (Evening - Part-Time)

Job Description

Job Summary:

The Elite Job is seeking a motivated and empathetic Customer Service Representative to join our dynamic team on an evening part-time basis. In this role, you will serve as the primary point of contact for our customers, delivering exceptional support and ensuring a seamless experience with our products and services. This position is ideal for individuals who are passionate about problem-solving, thrive in a fast-paced environment, and are committed to upholding the company’s reputation for excellence.

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Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat during evening hours.


• Resolve product or service issues efficiently, providing accurate information and practical solutions.


• Document customer interactions, feedback, and complaints accurately in the company’s CRM system.


• Escalate complex issues to appropriate departments while maintaining ownership of the customer experience.


• Collaborate with team members to share knowledge, best practices, and support continuous improvement.


• Follow company policies and procedures to ensure consistent, high-quality service delivery.


• Meet and exceed individual and team performance targets.

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Required Skills and Qualifications:

• Excellent verbal and written communication skills in English.


• Strong problem-solving abilities and customer-focused mindset.


• Proficiency with basic computer applications, including email, Microsoft Office, and CRM software.


• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.


• Professional and courteous demeanor when interacting with customers.

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Experience:

• Prior experience in customer service, call center, or support roles is preferred but not mandatory.


• Experience with remote work tools and virtual communication is a plus.

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Working Hours:

• Evening shifts, part-time (typically 4–5 hours per day).


• Flexible scheduling available based on business needs and team coordination.

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Knowledge, Skills, and Abilities:

• Strong interpersonal and active listening skills.


• Ability to remain calm and professional under pressure.


• Attention to detail and accuracy in all customer interactions.


• Quick learner with the ability to adapt to new processes and technologies.


• Self-motivated, reliable, and capable of working independently in a remote or office environment.

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Benefits:

• Competitive hourly wage.


• Flexible part-time schedule to accommodate personal commitments.


• Comprehensive training and professional development opportunities.


• Supportive and inclusive team culture.


• Opportunities for career growth within The Elite Job.

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Why Join The Elite Job:

At The Elite Job, we value our employees and believe that exceptional customer experiences start with a motivated and well-supported team. Joining our organization means becoming part of a company that prioritizes growth, innovation, and employee satisfaction. Evening part-time associates will gain valuable experience, work in a flexible environment, and contribute to a company that is recognized for its commitment to excellence.

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How to Apply:

Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant experience and availability to us. Please include “Customer Service Representative (Evening - Part-Time)” in the subject line.

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Job Details