Call Center Independent Contractor – Remote Work

Job Description

Job Summary:

Progressive Technology is seeking highly motivated and professional Call Center Independent Contractors to join our remote team. As a vital point of contact for our clients, you will be responsible for handling inbound and outbound customer interactions, providing exceptional support, and representing the company with professionalism and integrity. This role offers the flexibility of remote work while providing an opportunity to enhance your career in customer service and communication.

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Key Responsibilities:

• Handle inbound and outbound calls professionally and efficiently.


• Provide accurate information, resolve inquiries, and troubleshoot customer concerns.


• Maintain high-quality customer interactions with empathy and problem-solving skills.


• Update and maintain customer records accurately in the system.


• Meet or exceed individual and team performance targets.


• Identify opportunities to improve customer experience and contribute feedback to management.


• Adhere to company policies, procedures, and compliance guidelines.


• Participate in ongoing training and development to stay updated on products and services.

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Required Skills and Qualifications:

• Excellent verbal and written communication skills in English.


• Strong active listening and problem-solving abilities.


• Ability to work independently with minimal supervision.


• Comfortable using computers, call center software, and basic office tools.


• Professional phone etiquette and customer-centric mindset.


• Reliable internet connection and a quiet, distraction-free home office setup.

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Experience:

• Previous experience in a call center, customer support, or related field is preferred but not mandatory.


• Experience working as an independent contractor or remotely is an added advantage.

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Working Hours:

• Flexible hours with the ability to work during peak business periods.


• Remote work allows for scheduling that suits personal commitments while meeting performance targets.

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Knowledge, Skills, and Abilities:

• Strong interpersonal and organizational skills.


• Ability to handle high-volume calls and maintain composure under pressure.


• Quick learning ability to adapt to different systems, products, and customer scenarios.


• Self-motivated, disciplined, and capable of managing time efficiently.


• Ability to multi-task without compromising service quality.

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Benefits:

• Competitive commission-based or per-call compensation structure.


• Work from the comfort of your home with flexible schedules.


• Opportunities for career growth and skill development.


• Supportive and collaborative remote work environment.


• Access to company resources and ongoing training programs.

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Why Join Progressive Technology:

Joining Progressive Technology means becoming part of a forward-thinking, innovative company that values independence, professionalism, and customer satisfaction. Our remote team is empowered to deliver exceptional service, enjoy flexible work arrangements, and grow their careers in a dynamic and supportive environment.

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How to Apply:

Interested candidates are encouraged to submit their resume and a brief cover letter highlighting relevant experience to us. Please include “Call Center Independent Contractor – Remote Work” in the subject line of your email. Shortlisted candidates will be contacted for an interview.

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Job Details