Job Description
Job Summary:
FedEx, a global leader in logistics and freight solutions, is seeking a highly motivated Customer Support Executive to join our Freight Division. The ideal candidate will serve as the first point of contact for our valued customers, ensuring timely and efficient handling of freight inquiries, problem resolution, and support for shipping operations. This role is pivotal in maintaining strong customer relationships and enhancing the overall customer experience.
Key Responsibilities:
- Serve as the primary contact for freight-related customer inquiries via phone, email, and chat.
- Track shipments and provide accurate updates to customers regarding delivery timelines.
- Resolve customer complaints promptly and professionally, ensuring high levels of satisfaction.
- Collaborate with internal teams, including operations, logistics, and sales, to resolve issues efficiently.
- Maintain detailed records of customer interactions, issues, and resolutions using company systems.
- Identify opportunities to improve processes and enhance the customer experience.
- Support the implementation of customer service initiatives and programs.
- Ensure compliance with FedEx policies, procedures, and service standards.
Required Skills and Qualifications:
- High school diploma or equivalent; a bachelor’s degree in business, logistics, or related field is a plus.
- Strong communication and interpersonal skills with a customer-focused approach.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in MS Office applications (Word, Excel, Outlook) and CRM systems.
- Ability to manage multiple tasks and prioritize workload effectively.
- Familiarity with freight shipping terminology and logistics processes is preferred.
Experience:
- 1–3 years of experience in customer service, preferably within logistics, freight, or transportation industries.
- Experience handling high-volume customer interactions is advantageous.
- Previous experience using shipment tracking and order management systems is preferred.
Working Hours:
- Full-time position with standard business hours (flexible shifts may apply depending on operational needs).
- May require occasional extended hours or weekend support based on customer demands.
Knowledge, Skills, and Abilities:
- Strong analytical and organizational skills to manage customer queries effectively.
- Ability to work independently and as part of a team in a fast-paced environment.
- High level of professionalism, patience, and empathy in handling customer concerns.
- Adaptability to changing priorities and operational requirements.
- Commitment to maintaining confidentiality and integrity in all customer interactions.
Benefits:
- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance coverage.
- Retirement savings plans and employee assistance programs.
- Paid time off and holidays.
- Professional development opportunities and training programs.
- Dynamic and inclusive work environment fostering growth and collaboration.
Why Join FedEx:
Joining FedEx means being part of a global organization that values innovation, customer satisfaction, and employee growth. You will have the opportunity to work with a diverse team, gain exposure to international freight operations, and contribute to the logistics industry’s leading company. FedEx fosters a culture of learning, collaboration, and career advancement for dedicated professionals.
How to Apply:
Interested candidates are invited to submit their updated resume and a cover letter highlighting relevant experience to us. Shortlisted candidates will be contacted for further assessment and interviews.
Job Details
| Salary |
$10 - $20 |
| Job Type |
Full-time |
| Remote/Onsite |
Remote |
| Location |
|
| Last Apply Date |
2026-03-21 |