Etsy, the global marketplace for unique and creative goods, is seeking a dedicated and proactive Online Store Support Representative to join our dynamic support team. In this role, you will be the primary point of contact for Etsy sellers and buyers, providing exceptional assistance to help them manage their online stores, resolve inquiries, and ensure a seamless user experience. This position is ideal for individuals who are detail-oriented, customer-focused, and passionate about supporting a thriving online marketplace.
Key Responsibilities
Respond promptly and professionally to inquiries from Etsy sellers and buyers via email, chat, and phone.
Assist sellers with account setup, store management, and order fulfillment processes.
Resolve technical and operational issues related to product listings, payments, and shipping.
Provide guidance on Etsy policies, tools, and best practices to enhance seller performance.
Identify recurring issues and collaborate with internal teams to implement process improvements.
Maintain accurate records of customer interactions and track resolution progress.
Uphold Etsy’s commitment to a safe, welcoming, and inclusive marketplace.
Required Skills and Qualifications
High school diploma or equivalent; a bachelor’s degree in Business, Communications, or related field is a plus.
Proven experience in customer service, online support, or e-commerce assistance.
Strong written and verbal communication skills.
Excellent problem-solving abilities and attention to detail.
Ability to handle multiple inquiries simultaneously and work efficiently under pressure.
Familiarity with online marketplaces, e-commerce platforms, or CMS systems preferred.
Empathy and patience when addressing customer concerns.
Experience
1–3 years of experience in customer support, online sales support, or e-commerce operations.
Experience with remote work environments and digital communication tools is highly valued.
Working Hours
Full-time remote position with flexible scheduling based on business needs.
Occasional evening or weekend shifts may be required to support global sellers.
Knowledge, Skills, and Abilities
Strong organizational skills and the ability to prioritize tasks effectively.
Proficiency with common office software (Microsoft Office, Google Workspace).
Familiarity with CRM or ticketing systems is an advantage.
Ability to learn new tools and adapt to evolving processes quickly.
Collaborative mindset and ability to work as part of a distributed team.
Benefits
Competitive salary with performance-based incentives.
Comprehensive health, dental, and vision coverage.
Paid time off, parental leave, and wellness programs.
Opportunities for professional growth and skill development.
Remote work flexibility and supportive team culture.
Access to Etsy’s creative community and exclusive events.
Why Join Etsy
Etsy is more than a marketplace—it’s a community that champions creativity, sustainability, and empowerment. By joining our team, you will contribute to a mission that helps independent sellers succeed while connecting buyers with unique, meaningful products. Etsy values diversity, inclusion, and personal growth, offering a collaborative environment where your voice is heard, and your contributions make a real impact.
How to Apply
Interested candidates should submit their resume and a cover letter highlighting relevant experience via Etsy’s careers portal: https://www.etsy.com/careers. Ensure your application reflects your passion for e-commerce, customer support, and creating positive experiences for Etsy’s global community.