Remote Customer Success Manager

Job Description

Job Summary

Salesforce is seeking an enthusiastic and customer-focused Remote Customer Success Manager to join our global success team. In this role, you will be responsible for driving customer satisfaction, retention, and growth by ensuring clients achieve maximum value from Salesforce solutions. You will act as the trusted advisor to our customers, helping them leverage Salesforce technology to achieve their business goals and optimize performance. This remote position offers a dynamic opportunity to work with diverse clients worldwide while collaborating with internal teams to deliver exceptional results.

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Key Responsibilities

• Build and maintain strong, long-term relationships with assigned customers, ensuring their continued success with Salesforce products and services.


• Serve as the main point of contact for client communications, providing proactive support and guidance throughout their customer journey.


• Conduct regular check-ins, business reviews, and success planning sessions to align product use with customer goals.


• Analyze customer data to identify usage trends, adoption gaps, and opportunities for growth.


• Collaborate cross-functionally with sales, technical support, and product teams to deliver seamless customer experiences.


• Provide insights and recommendations to customers for maximizing product value and ROI.


• Address client concerns and manage escalations effectively and efficiently.


• Track customer satisfaction metrics and implement improvement strategies where needed.


• Drive customer advocacy through engagement, referrals, and participation in Salesforce communities and events.

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Required Skills and Qualifications

• Bachelor’s degree in Business Administration, Marketing, Information Technology, or a related field.


• Proven experience in Customer Success, Account Management, or Client Relationship Management roles, preferably within a SaaS or technology company.


• Strong understanding of CRM systems—Salesforce experience highly preferred.


• Excellent communication, presentation, and interpersonal skills.


• Ability to manage multiple customer accounts simultaneously with attention to detail and organization.


• Problem-solving mindset with the ability to anticipate customer needs.


• Proficiency in digital tools such as Microsoft Office, Google Workspace, and CRM platforms.


• Strong analytical skills and data-driven approach to decision-making.

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Experience

• Minimum of 3–5 years of experience in a customer success, client management, or related role.


• Experience working with enterprise clients or large-scale SaaS implementations is an advantage.


• Prior experience in remote collaboration and virtual customer engagement is highly desirable.

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Working Hours

• Full-time remote position.


• Standard working hours: Monday to Friday.


• Flexibility required to accommodate clients in different time zones.

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Knowledge, Skills, and Abilities

• In-depth knowledge of customer lifecycle management and retention strategies.


• Strong business acumen with the ability to understand diverse industry challenges.


• Ability to communicate technical concepts to non-technical audiences effectively.


• Team-oriented with the ability to collaborate across departments and global teams.


• Exceptional organizational and multitasking skills.


• Commitment to continuous learning and professional growth.

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Benefits

• Competitive salary package with performance-based incentives.


• Fully remote work environment with flexible scheduling.


• Comprehensive health, dental, and vision insurance.


• Professional development and certification opportunities through Salesforce programs.


• Paid time off, holidays, and wellness programs.


• Access to Salesforce’s learning resources and employee support networks.

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Why Join Salesforce

At Salesforce, we believe in empowering people and businesses to do more through innovation and trust. You’ll be part of a collaborative and inclusive environment that values integrity, growth, and customer success. Joining our team means working with industry leaders, shaping the future of CRM, and making a real impact on businesses around the world—all from the comfort of your home.

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How to Apply

Interested candidates should submit their updated resume and a brief cover letter outlining relevant experience and career goals via the Salesforce Careers Portal or through LinkedIn. Shortlisted applicants will be contacted for virtual interviews.

Become part of a team that’s transforming how businesses connect with their customers—apply today and grow with Salesforce!

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Job Details