TTEC is seeking enthusiastic and customer-focused individuals to join our team as Technical Support Associates. In this role, you will provide first-line technical assistance to customers, helping resolve product and service issues while delivering an exceptional customer experience. This is an entry-level opportunity ideal for individuals who are eager to grow in a technology-driven environment and develop a career in technical support.
As a Technical Support Associate, you will act as the first point of contact for customers, troubleshoot technical problems, and ensure timely solutions while maintaining a positive and professional demeanor.
Key Responsibilities:
Provide prompt, professional, and courteous technical support to customers via phone, email, or chat.
Troubleshoot and resolve basic hardware, software, and network issues.
Document customer interactions accurately and update support tickets in the system.
Escalate complex issues to higher-level technical teams while maintaining ownership of the customer’s experience.
Guide customers through step-by-step solutions and educate them on product features.
Maintain up-to-date knowledge of company products, services, and technical procedures.
Meet and exceed individual and team performance metrics.
Required Skills and Qualifications:
High school diploma, associate degree, or equivalent; bachelor’s degree preferred.
Strong communication skills, both verbal and written.
Basic understanding of computer systems, software applications, and networking concepts.
Ability to troubleshoot technical problems and follow procedures accurately.
Customer-oriented with excellent problem-solving skills.
Comfortable working in a fast-paced environment with a focus on quality and efficiency.
Experience:
No prior professional experience is required; this is an entry-level position.
Previous experience in customer service, technical support, or IT helpdesk is a plus.
Working Hours:
Full-time position with flexible scheduling options.
Shift patterns may include day, evening, or weekend schedules, depending on business needs.
Remote work from home with all necessary tools and systems provided by TTEC.
Knowledge, Skills, and Abilities:
Strong analytical and problem-solving skills.
Ability to manage multiple tasks simultaneously and prioritize effectively.
Patience and empathy when handling customer concerns.
Adaptability to learning new technologies and processes quickly.
Team player with a proactive attitude and willingness to contribute to a collaborative environment.
Benefits:
Competitive salary with performance-based incentives.
Comprehensive health, dental, and vision insurance.
Paid time off and holidays.
Career growth and professional development opportunities.
Remote work flexibility and a supportive work environment.
Access to company-sponsored training programs and certifications.
Why Join TTEC:
At TTEC, we value innovation, teamwork, and personal growth. Joining our team means being part of a dynamic company that invests in your development and recognizes your contributions. You will gain valuable technical skills, advance your career in IT support, and work with diverse teams across the globe—all from the comfort of your home.
How to Apply:
Interested candidates can apply through the TTEC careers portal: www.ttecjobs.com
Submit an updated resume highlighting relevant skills and qualifications.
Complete the online application form.
Qualified applicants will be contacted for a virtual interview and skills assessment.