Sales Support Executive – Remote Role

Job Description

Job Summary

Zoho is seeking a highly motivated and detail-oriented Sales Support Executive to join our dynamic remote team. This role plays a crucial part in ensuring seamless sales operations, supporting the sales team in achieving targets, and delivering an exceptional experience to our clients. The ideal candidate will combine strong organizational skills, excellent communication abilities, and a proactive approach to problem-solving. This is a fully remote role, offering flexibility while contributing to a fast-growing, innovative company.

---

Key Responsibilities

• Provide comprehensive support to the sales team in daily operations, including preparing sales reports, tracking leads, and updating CRM records.


• Coordinate with internal teams (marketing, product, finance) to ensure smooth sales processes and timely resolution of client queries.


• Assist in generating quotations, proposals, and contracts for prospective and existing clients.


• Maintain accurate customer records and ensure all interactions are logged in the CRM system.


• Analyze sales data to provide insights and recommendations to improve sales strategies.


• Respond promptly to customer inquiries via email, phone, and chat, ensuring high levels of customer satisfaction.


• Support onboarding of new clients and coordinate follow-ups to maintain long-term relationships.


• Identify process gaps and suggest improvements to enhance sales efficiency and effectiveness.

---

Required Skills and Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.


• Strong knowledge of sales processes and customer relationship management (CRM) systems, preferably Zoho CRM.


• Excellent written and verbal communication skills in English.


• Exceptional organizational and multitasking abilities with strong attention to detail.


• Proficiency in MS Office Suite (Excel, Word, PowerPoint) and Google Workspace.


• Ability to work independently in a remote environment while managing priorities effectively.

---

Experience

• 1–3 years of experience in sales support, customer service, or related roles, preferably in SaaS or technology-driven organizations.


• Experience with CRM tools, data management, and reporting is highly desirable.

---

Working Hours

• Flexible remote working hours with a standard 40-hour workweek.


• Occasional coordination with global teams may require adaptability to different time zones.

---

Knowledge, Skills, and Abilities

• Strong analytical and problem-solving skills.


• Ability to thrive in a fast-paced, collaborative, and remote working environment.


• High level of professionalism and commitment to delivering quality results.


• Capacity to learn quickly and adapt to new tools and technologies.


• Positive attitude and strong interpersonal skills for building effective relationships with internal teams and clients.

---

Benefits

• Competitive salary with performance-based incentives.


• Work-from-home flexibility with a supportive remote team environment.


• Access to professional development programs and training.


• Health and wellness benefits, including medical coverage.


• Opportunity to work with a globally recognized technology leader.


• Collaborative and inclusive company culture that values innovation.

---

Why Join Zoho

Zoho is a global leader in cloud-based software, dedicated to innovation and empowering businesses of all sizes. By joining Zoho, you become part of a forward-thinking team that values creativity, growth, and excellence. This is an opportunity to advance your career in sales operations while contributing to meaningful projects that impact customers worldwide.

---

How to Apply

Interested candidates are encouraged to submit their resume and a cover letter detailing relevant experience and motivation for applying. Applications can be sent via Zoho’s career portal or the official email listed in the job posting. Please ensure your application highlights your experience in sales support and familiarity with CRM systems.

---

Job Details