Patient Care Executive (Work From Home)

Job Description

Job Summary:

Telehealth Solutions is seeking a compassionate, organized, and proactive Patient Care Executive to join our remote care team. This role focuses on providing high-quality support to patients, ensuring seamless communication between patients and healthcare providers, and enhancing the overall patient experience. The ideal candidate will have excellent communication skills, a strong attention to detail, and a genuine commitment to patient care.

As a Patient Care Executive, you will act as the primary point of contact for patients, assisting with appointment scheduling, addressing queries, managing patient records, and coordinating follow-ups—all from the comfort of your home.

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Key Responsibilities:

• Serve as the first point of contact for patients via phone, email, or chat.


• Assist patients with appointment scheduling, reminders, and rescheduling as needed.


• Maintain accurate and up-to-date patient records in compliance with HIPAA and company policies.


• Respond promptly to patient inquiries regarding treatments, services, or billing concerns.


• Collaborate with healthcare providers to ensure seamless patient care coordination.


• Track and follow up on patient feedback to enhance overall satisfaction.


• Escalate critical issues to the appropriate healthcare personnel.


• Provide administrative support such as data entry, documentation, and report generation.

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Required Skills and Qualifications:

• High school diploma or equivalent; Bachelor’s degree in healthcare administration or related field preferred.


• Strong verbal and written communication skills.


• Proficiency in Microsoft Office Suite and experience with electronic health records (EHR) is a plus.


• Exceptional organizational and multitasking abilities.


• Ability to maintain confidentiality and handle sensitive patient information responsibly.


• Empathetic, patient-centered approach with strong problem-solving skills.

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Experience:

• 1–2 years of experience in healthcare customer service, patient coordination, or medical administration preferred.


• Experience in a telehealth or remote healthcare environment is a strong advantage.

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Working Hours:

• Full-time position, Monday to Friday.


• Flexible work-from-home schedule may include occasional evening or weekend shifts depending on patient needs.

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Knowledge, Skills, and Abilities:

• Knowledge of medical terminology and healthcare processes.


• Ability to navigate and manage multiple communication channels effectively.


• Strong attention to detail and commitment to accuracy.


• Capacity to work independently while collaborating with a virtual team.


• Ability to handle stressful situations calmly and professionally.

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Benefits:

• Competitive salary and performance-based incentives.


• Flexible work-from-home arrangement.


• Health and wellness benefits, including medical insurance.


• Paid time off and holidays.


• Professional development and training opportunities.


• Supportive and inclusive remote work environment.

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Why Join Telehealth Solutions:

Joining Telehealth Solutions means being part of an innovative healthcare company that prioritizes patient-centered care and empowers employees to make a meaningful impact. As a Patient Care Executive, you will play a vital role in shaping the patient experience while enjoying the flexibility and convenience of working remotely. Grow your career in a supportive environment where your skills and compassion make a difference every day.

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How to Apply:

Interested candidates are invited to submit their resume and a cover letter highlighting relevant experience and skills to us with the subject line: “Patient Care Executive – Work From Home Application”.

Applications will be reviewed on a rolling basis, and only shortlisted candidates will be contacted for interviews.

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Job Details