Dell is seeking a highly motivated Remote Technical Support Engineer to join our global support team. This role is ideal for a professional with a passion for technology, troubleshooting, and delivering exceptional customer experiences. You will serve as the first point of contact for clients experiencing technical issues with Dell hardware and software, providing timely, accurate, and effective solutions. The role offers the flexibility of remote work while contributing to Dell’s commitment to innovation and customer satisfaction.
Key Responsibilities
Provide remote technical support to customers, troubleshooting issues related to Dell hardware, software, and peripherals.
Diagnose and resolve complex technical problems via phone, email, or chat in a professional and efficient manner.
Collaborate with engineering and product teams to identify root causes of recurring issues and propose solutions.
Document all support activities, solutions, and best practices in internal knowledge bases.
Maintain a high level of customer satisfaction while handling multiple support requests simultaneously.
Provide guidance and training to customers on optimal product usage and configurations.
Escalate unresolved issues to higher-level support or specialized teams while ensuring timely follow-up.
Required Skills and Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Strong understanding of computer hardware, software, networks, and operating systems.
Experience with remote troubleshooting tools and diagnostic procedures.
Excellent verbal and written communication skills with the ability to explain technical concepts clearly.
Strong analytical and problem-solving skills with attention to detail.
Customer-focused mindset with patience and professionalism under pressure.
Experience
2–4 years of experience in technical support, IT support, or a related field.
Experience with Dell products or enterprise IT environments is preferred.
Prior experience in a remote or virtual support environment is a plus.
Working Hours
Full-time position, flexible schedules available depending on business needs.
Must be able to work in rotational shifts, including evenings, weekends, or holidays if required.
Knowledge, Skills, and Abilities
Proficiency in Windows, Linux, and macOS operating systems.
Knowledge of networking protocols (TCP/IP, DNS, DHCP) and troubleshooting connectivity issues.
Familiarity with ticketing systems and CRM platforms.
Ability to work independently, prioritize tasks, and manage time efficiently.
Strong interpersonal skills to collaborate with remote teams across geographies.
Benefits
Competitive salary and performance-based incentives.
Comprehensive health, dental, and vision coverage.
401(k) retirement plan with company match.
Paid time off, holidays, and wellness programs.
Opportunities for professional development, certification programs, and career growth within Dell.
Flexible remote working environment with work-life balance initiatives.
Why Join Dell
Dell is a world leader in technology solutions, driving innovation to empower individuals and organizations globally. As a Remote Technical Support Engineer, you will be part of a collaborative team committed to delivering excellence while enjoying flexibility, growth opportunities, and the chance to work with cutting-edge technology. Join Dell to make an impact while advancing your career in a supportive, inclusive environment.
How to Apply
Interested candidates are invited to submit their resume and a cover letter through Dell’s official careers portal www.dell.com/careers or via the provided recruitment email. Shortlisted candidates will be contacted for virtual interviews and assessments.