Job Description
Job Summary
Amazon is seeking dedicated and proactive Online Customer Support representatives to join our Live Chat team. In this role, you will provide real-time assistance to customers via chat, helping resolve inquiries, issues, and requests with professionalism and efficiency. You will act as the first point of contact for Amazon’s customers, ensuring a seamless, positive experience that reflects our commitment to customer obsession.
Key Responsibilities
- Respond promptly to customer inquiries via live chat, email, and messaging platforms.
- Provide accurate information regarding orders, returns, refunds, product details, and account issues.
- Troubleshoot and resolve customer concerns while maintaining high-quality service standards.
- Escalate complex issues to relevant teams when necessary, ensuring timely resolution.
- Document customer interactions and maintain accurate records in internal systems.
- Collaborate with team members and supervisors to improve customer service processes.
- Meet performance metrics, including response times, customer satisfaction, and issue resolution rates.
Required Skills and Qualifications
- Excellent written communication skills with proper grammar, clarity, and professional tone.
- Strong problem-solving skills and ability to remain calm under pressure.
- Proficiency in using computers, chat platforms, and CRM systems.
- Ability to multitask and manage high volumes of inquiries efficiently.
- Familiarity with Amazon products and services is a plus.
Experience
- Previous customer service experience is preferred but not mandatory.
- Experience in live chat support or online communication with customers is a strong advantage.
- Familiarity with e-commerce or retail platforms is beneficial.
Working Hours
- Full-time or part-time positions available.
- Flexible shifts including morning, evening, and weekend slots.
- Remote work option (work from home) with a reliable internet connection required.
Knowledge, Skills, and Abilities
- Strong interpersonal skills with a focus on empathy and active listening.
- Ability to analyze and troubleshoot customer issues quickly.
- Attention to detail and ability to follow structured processes.
- Adaptability to evolving workflows, tools, and technologies.
- Commitment to providing a positive customer experience consistently.
Benefits
- Competitive salary with performance-based incentives.
- Flexible work-from-home options.
- Comprehensive health and wellness programs.
- Career growth and development opportunities within Amazon.
- Paid time off and employee recognition programs.
Why Join Amazon
At Amazon, we are obsessed with delivering the best possible experience to our customers. Joining our Online Customer Support team means becoming part of a global company that values innovation, collaboration, and professional growth. You will work in a dynamic environment where your contributions directly impact customer satisfaction and the success of Amazon’s operations.
How to Apply
Interested candidates can apply online via the Amazon Careers portal. Submit a detailed resume highlighting your customer service experience, technical proficiency, and any relevant qualifications. Shortlisted candidates will be contacted for an online interview.
Job Details
| Salary |
$10 - $20 |
| Job Type |
Full-time |
| Remote/Onsite |
Remote |
| Location |
|
| Last Apply Date |
2026-03-22 |