HP is seeking a Technical Support Associate (Work From Home) to provide world-class customer assistance to our users across the globe. The ideal candidate will serve as the first point of contact for troubleshooting hardware and software issues, delivering prompt, professional, and empathetic support to ensure customer satisfaction. This is an exciting remote opportunity to work with one of the world’s leading technology companies while developing your technical and customer service expertise.
Key Responsibilities
Respond to customer inquiries via phone, chat, or email in a professional and timely manner.
Diagnose and troubleshoot technical issues related to HP laptops, desktops, and printers.
Guide customers through step-by-step solutions to resolve issues efficiently.
Document customer interactions and solutions accurately in the HP support system.
Escalate unresolved issues to higher technical teams when required.
Maintain a high level of product knowledge and stay updated with new HP technologies.
Ensure customer satisfaction by providing excellent service and follow-up support.
Adhere to company policies, quality standards, and performance metrics.
Required Skills and Qualifications
Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
Excellent verbal and written communication skills in English.
Strong problem-solving, analytical, and troubleshooting abilities.
Ability to handle multiple customer issues simultaneously in a fast-paced environment.
Familiarity with Windows and macOS operating systems, drivers, and connectivity issues.
Customer-oriented mindset with patience and empathy.
Proficiency in remote desktop tools and ticketing systems is an advantage.
Experience
0 to 2 years of experience in technical support or customer service roles.
Fresh graduates with strong communication and technical aptitude are encouraged to apply.
Working Hours
Flexible working schedule with rotational shifts (including weekends).
Must be available to work 8-hour shifts between 9:00 AM to 9:00 PM (IST) depending on business needs.
Knowledge, Skills, and Abilities
Strong technical knowledge of computer hardware, printers, and peripherals.
Ability to manage stress and maintain composure in challenging customer interactions.
Excellent attention to detail and accuracy in documentation.
Good interpersonal and teamwork skills for effective collaboration.
Adaptability to new tools, systems, and technologies.
Benefits
Work from home flexibility and comfort.
Competitive salary package with performance-based incentives.
Health and wellness benefits.
Paid training and career development programs.
Opportunities for internal growth within HP’s global network.
Access to employee discounts on HP products.
Why Join HP
At HP, we believe in powering ideas that move the world forward. As a Technical Support Associate, you’ll not only solve real-world problems but also help millions of customers stay connected and productive. HP values innovation, inclusivity, and continuous learning—making it an ideal place to grow your career in technology while enjoying work-life balance and meaningful professional experiences.
How to Apply
Interested candidates are invited to apply online through the HP Careers Portal at www.hp.com/careers. Submit your updated resume and a brief cover letter explaining your interest in the Technical Support Associate – Work From Home position.