Job Description
Job Summary
IndiGo, India’s leading airline, is seeking a proactive and customer-focused Ticketing Agent to join our dynamic team. This role is critical in providing seamless booking experiences, managing reservations, and ensuring a smooth travel journey for our passengers. The ideal candidate will be detail-oriented, tech-savvy, and possess excellent communication skills to handle diverse customer needs efficiently.
Key Responsibilities
- Assist customers in booking, modifying, and canceling flight tickets through online platforms, call centers, or airport counters.
- Provide accurate information regarding fares, schedules, promotions, baggage policies, and other travel-related inquiries.
- Process payments, issue tickets, and ensure compliance with airline and regulatory procedures.
- Handle customer complaints, resolve issues promptly, and ensure a high standard of service.
- Maintain records of ticketing transactions and generate reports as required.
- Coordinate with other departments to ensure seamless travel experiences for passengers.
- Stay updated on airline policies, fare rules, and travel regulations.
Required Skills and Qualifications
- Minimum High School Diploma or equivalent; a degree in Hospitality, Travel, or Business Administration is preferred.
- Strong computer skills, especially in reservation and ticketing systems (GDS such as Amadeus, Galileo, or Sabre preferred).
- Excellent verbal and written communication skills in English; knowledge of regional languages is an advantage.
- Strong attention to detail and organizational skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Customer-centric mindset with problem-solving abilities.
Experience
- Previous experience in airline ticketing, travel agencies, or customer service is highly desirable.
- Familiarity with airline ticketing processes, fares, and GDS systems is a plus.
Working Hours
- Flexible shifts including mornings, evenings, weekends, and holidays, as per airline operational requirements.
- Ability to work under pressure during peak travel periods.
Knowledge, Skills, and Abilities
- Deep understanding of ticketing systems and airline operations.
- Strong interpersonal skills and the ability to interact with diverse passengers.
- Quick decision-making and problem-solving capabilities.
- Ability to work independently and as part of a team.
- Adaptability to changing policies, promotions, and travel regulations.
Benefits
- Competitive salary and performance-based incentives.
- Travel privileges and discounted airfares.
- Health insurance and other employee welfare programs.
- Opportunities for professional growth and internal career mobility.
- Exposure to a fast-paced, international airline environment.
Why Join IndiGo
Joining IndiGo means being part of a fast-growing, customer-first airline that values excellence, innovation, and teamwork. You will gain hands-on experience in the aviation industry, interact with passengers from all over the world, and develop a rewarding career with ample growth opportunities.
How to Apply
Interested candidates can apply by visiting us, submitting their latest resume, and completing the online application form. Shortlisted candidates will be contacted for interviews and assessments.
Job Details
| Salary |
$10 - $20 |
| Job Type |
Full-time |
| Remote/Onsite |
Remote |
| Location |
|
| Last Apply Date |
2026-03-22 |