Amazon Remote Seller Support Executive

Job Description

Job Summary

Amazon is seeking a proactive and customer-focused Remote Seller Support Executive to join our global support team. In this role, you will be the main point of contact for Amazon sellers, assisting them with their account management, product listings, order issues, and performance improvement. You will play a vital role in ensuring sellers have a smooth experience on the Amazon platform, helping them grow their business while upholding Amazon’s commitment to customer obsession and operational excellence. This position is fully remote, offering flexibility and the opportunity to work with a world-class e-commerce brand from the comfort of your home.

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Key Responsibilities

• Provide real-time support to Amazon sellers via chat, email, or phone in a professional and efficient manner.


• Analyze and resolve complex issues related to listings, payments, and policy compliance.


• Guide sellers through account setup, product uploads, and operational best practices.


• Document all interactions accurately and ensure follow-up on unresolved queries.


• Collaborate with internal departments to escalate and resolve seller issues promptly.


• Monitor seller performance metrics and recommend improvements for better compliance.


• Educate sellers on Amazon tools, policies, and new features that can help scale their business.


• Maintain a positive, empathetic, and professional attitude toward sellers at all times.

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Required Skills and Qualifications

• Bachelor’s degree in Business Administration, Commerce, Marketing, or a related field.


• Excellent written and verbal communication skills in English.


• Strong problem-solving and analytical abilities.


• Proficiency in using computers, CRM tools, and MS Office applications.


• Ability to multitask and manage time effectively in a fast-paced environment.


• Customer-centric mindset with patience and empathy.


• Attention to detail and strong organizational skills.

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Experience

• 0–3 years of experience in customer service, seller support, or e-commerce operations.


• Previous experience in a BPO, call center, or e-commerce company will be an advantage.


• Fresh graduates with strong communication and technical aptitude are encouraged to apply.

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Working Hours

• Full-time remote position.


• Flexible shift options including rotational, weekend, and night shifts depending on business requirements.


• Candidates must be willing to work in global time zones as part of Amazon’s 24/7 support operations.

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Knowledge, Skills, and Abilities

• In-depth understanding of e-commerce operations and seller ecosystems.


• Familiarity with Amazon Seller Central or similar online marketplace platforms.


• Ability to handle high-pressure situations with professionalism.


• Quick learner with adaptability to evolving business tools and processes.


• Excellent interpersonal skills and a collaborative approach to teamwork.

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Benefits

• Work-from-home flexibility with a globally recognized brand.


• Competitive salary with performance-based incentives.


• Health and wellness benefits.


• Paid time off and company holidays.


• Continuous training and professional development programs.


• Opportunity to grow within Amazon’s global customer and seller support network.

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Why Join Amazon

At Amazon, we believe in building careers, not just jobs. Joining as a Remote Seller Support Executive means becoming part of a team that drives millions of small and medium businesses toward success. You’ll work in a culture of innovation, diversity, and respect where your ideas are valued, and your growth is prioritized. Amazon provides the perfect platform to learn, lead, and shape the future of e-commerce while working from the comfort of your home.

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How to Apply

Interested candidates can apply through the official Amazon Careers Portal by searching for “Remote Seller Support Executive.” Ensure your resume highlights your communication skills, problem-solving abilities, and any prior experience in customer support or e-commerce. Shortlisted candidates will be contacted via email for an online assessment and virtual interview.

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Job Details