Job Description

Job Summary

IndiGo, India’s leading airline, is seeking a dedicated and customer-focused Reservation Executive to join our airport operations team. The successful candidate will be responsible for managing passenger reservations, ensuring a seamless booking experience, and providing exceptional customer service at the airport. This role requires attention to detail, effective communication skills, and the ability to work in a fast-paced, dynamic environment.

Key Responsibilities

Manage and process flight reservations accurately for passengers via online systems, call centers, and airport counters.
Assist passengers with ticket bookings, cancellations, rescheduling, and special requests.
Provide clear and timely information regarding flight schedules, fares, baggage policies, and travel guidelines.
Handle customer inquiries and resolve issues promptly to ensure high customer satisfaction.
Collaborate with airport staff, ground operations, and other airline teams to facilitate smooth passenger handling.
Maintain up-to-date knowledge of airline policies, promotional offers, and government regulations.
Ensure compliance with airline safety, security, and operational standards.

Required Skills and Qualifications

High school diploma or equivalent; bachelor’s degree preferred.
Proficiency in computer operations, reservation systems, and MS Office.
Strong verbal and written communication skills in English; knowledge of additional languages is a plus.
Excellent interpersonal and customer service skills.
Ability to multitask and work efficiently under pressure in a fast-paced airport environment.
Attention to detail and accuracy in handling reservations and passenger data.

Experience

Prior experience in airline reservations, customer service, or hospitality is preferred but not mandatory.
Fresh graduates with strong communication and technical skills are encouraged to apply.

Working Hours

Flexible shifts including mornings, evenings, weekends, and holidays, based on operational requirements.
Full-time airport-based role with rotational shifts.

Knowledge, Skills, and Abilities

Knowledge of airline reservation and ticketing systems.
Strong problem-solving and conflict-resolution skills.
Ability to handle high-stress situations with professionalism.
Good understanding of airport procedures and passenger handling protocols.
Capability to work both independently and as part of a team.

Benefits

Competitive salary with performance-based incentives.
Travel concessions and discounts on IndiGo flights.
Health insurance and wellness programs.
Professional training and career development opportunities.
Dynamic and inclusive work environment.

Why Join IndiGo?

Joining IndiGo means being part of a fast-growing, customer-centric airline that values innovation, teamwork, and employee development. You will gain exposure to diverse airport operations, enhance your professional skills, and contribute to delivering a world-class travel experience to millions of passengers.

How to Apply

Interested candidates can apply online through IndiGo’s official career portal or submit their resumes to the recruitment team at careers@goindigo.in. Please ensure your application highlights relevant skills, qualifications, and any prior customer service experience.