IT Support Apprenticeship Program

Job Description

Job Summary: HCL Technologies is inviting motivated and tech-savvy individuals to join our IT Support Apprenticeship Program. This program is designed to equip candidates with hands-on experience in IT support, troubleshooting, and systems management within a fast-paced corporate environment. Apprentices will gain exposure to real-world IT challenges, develop technical competencies, and receive mentorship from industry experts. This is an excellent opportunity for candidates seeking to start a career in IT while gaining practical skills and professional certifications.

Key Responsibilities:

• Provide first-level technical support for hardware, software, and network issues.


• Assist in troubleshooting desktops, laptops, printers, and other IT devices.


• Respond to internal support tickets and resolve issues in a timely manner.


• Install, configure, and maintain operating systems and software applications.


• Monitor IT infrastructure and escalate complex issues to senior technicians.


• Document IT procedures and create user guides for internal teams.


• Collaborate with IT teams to implement technology upgrades and system maintenance.


• Support cybersecurity initiatives by following best practices and company policies.

Required Skills and Qualifications:

• High school diploma or equivalent; a diploma or degree in IT, Computer Science, or related field is a plus.


• Basic knowledge of computer hardware, software, and networking concepts.


• Familiarity with Windows and/or Linux operating systems.


• Strong problem-solving and analytical skills.


• Excellent verbal and written communication skills.


• Customer-oriented mindset with the ability to handle queries professionally.


• Eagerness to learn and adapt to new technologies quickly.

Experience:

• Freshers are welcome; prior internship or project experience in IT support or technical roles is an advantage.

Working Hours:

• Full-time, Monday to Friday.


• Flexible hours may be offered depending on project requirements.

Knowledge, Skills, and Abilities:

• Ability to work independently and as part of a team.


• Strong organizational skills with attention to detail.


• Capacity to manage multiple tasks and prioritize effectively.


• Familiarity with ticketing systems and remote support tools is a plus.


• Enthusiasm for continuous learning and professional development.

Benefits:

• Hands-on experience with real IT systems and corporate infrastructure.


• Mentorship and guidance from experienced IT professionals.


• Opportunity to earn industry-recognized certifications during the program.


• Stipend provided for the duration of the apprenticeship.


• Exposure to HCL Technologies’ corporate culture and potential career opportunities.

Why Join: Joining HCL Technologies as an IT Support Apprentice provides a unique chance to launch your IT career with one of the world’s leading technology services companies. You will develop valuable technical skills, gain practical industry experience, and be part of a supportive and innovative work environment. This program lays a strong foundation for a long-term career in IT, with opportunities for growth and advancement within HCL Technologies.

How to Apply: Interested candidates can apply online through the HCL Careers portal. Please submit your updated resume and a brief cover letter highlighting your interest in IT support and your motivation to join the apprenticeship program. Shortlisted candidates will be contacted for further assessments and interviews.

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Job Details