Job Description
Job Summary
Chewy Inc., a leading online retailer of pet products and services, is seeking a dedicated Remote Customer Support Specialist to join our dynamic team. In this role, you will serve as the primary point of contact for our valued customers, ensuring their questions, concerns, and requests are addressed with speed, accuracy, and empathy. This is a fully remote position, offering the flexibility to provide top-tier support from the comfort of your own home while contributing to the exceptional customer experience that Chewy is known for.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels.
- Resolve customer issues related to orders, shipping, product information, billing, and returns.
- Provide detailed guidance on product selection and care to enhance customer satisfaction.
- Maintain accurate records of customer interactions and transactions in CRM systems.
- Collaborate with internal teams, including logistics, inventory, and management, to resolve complex customer concerns.
- Identify opportunities for process improvement and share customer feedback with relevant departments.
- Uphold Chewy’s brand standards by delivering personalized, empathetic, and high-quality customer service.
Required Skills and Qualifications
- High school diploma or equivalent; Associate or Bachelor’s degree preferred.
- Proven experience in customer service, call center, or related field.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities with a focus on customer satisfaction.
- Proficiency with CRM software and basic computer applications (MS Office, Google Suite).
- Ability to handle high-volume customer interactions while maintaining a positive attitude.
- Attention to detail, adaptability, and organizational skills.
Experience
- Minimum of 1–2 years in customer service or support roles, preferably in e-commerce, retail, or pet industry.
- Experience handling remote or virtual customer support operations is a plus.
Working Hours
- Full-time remote position with flexible scheduling options.
- May include evenings, weekends, or holidays depending on business needs.
- Core hours may be required to align with peak customer demand times.
Knowledge, Skills, and Abilities
- Knowledge of customer service best practices and conflict resolution techniques.
- Strong multitasking abilities and capability to prioritize workload efficiently.
- Ability to navigate and utilize digital platforms for communication and data entry.
- Empathy, patience, and a customer-first mindset.
- Self-motivated, disciplined, and able to work independently in a remote environment.
Benefits
- Competitive salary with performance incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off, holidays, and parental leave.
- 401(k) retirement savings plan with company match.
- Employee discounts on Chewy products.
- Continuous learning and development opportunities.
- Remote work flexibility and work-life balance support.
Why Join Chewy
At Chewy, we don’t just sell products—we create exceptional experiences for pets and their owners. Joining our team means being part of a passionate, inclusive, and customer-focused culture. You will have the opportunity to grow professionally, make a positive impact on millions of pet owners, and work in an environment that values innovation, collaboration, and recognition of hard work.
How to Apply
Interested candidates can apply directly through Chewy’s careers portal or submit their resume and a cover letter highlighting relevant experience and passion for customer service. Please include “Remote Customer Support Specialist” in the subject line.
Job Details
| Salary |
$10 - $20 |
| Job Type |
Full-time |
| Remote/Onsite |
Remote |
| Location |
|
| Last Apply Date |
2026-03-22 |