Job Description
Job Summary
United Airlines is seeking enthusiastic and dedicated Remote Customer Service Representatives to join our team. This role offers the opportunity to provide world-class customer support from the comfort of your home while helping travelers navigate their journey smoothly. The ideal candidate is empathetic, solution-oriented, and committed to delivering exceptional service, reflecting United Airlines’ values of safety, reliability, and customer satisfaction.
As a Remote Customer Service Representative, you will be the first point of contact for our customers, assisting with reservations, travel inquiries, and issue resolution, ensuring a seamless travel experience.
Key Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and courteous manner.
- Assist customers with flight bookings, ticket changes, cancellations, and refunds.
- Provide accurate information about flight schedules, policies, travel restrictions, and loyalty programs.
- Troubleshoot and resolve customer concerns efficiently while adhering to company policies.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Collaborate with internal teams to ensure prompt resolution of complex customer issues.
- Uphold United Airlines’ high standards of customer service, professionalism, and confidentiality.
Required Skills and Qualifications
- High school diploma or equivalent (Bachelor’s degree preferred).
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Strong problem-solving abilities and customer-focused mindset.
- Comfortable with technology and able to learn company systems quickly.
- Ability to handle high call volumes while maintaining a positive attitude.
Experience
- Prior experience in customer service, hospitality, or travel industry preferred but not required.
- Experience in remote work or using virtual communication tools is an advantage.
Working Hours
- Full-time remote position with flexible schedules, including evenings, weekends, and holidays.
- Shift options available to accommodate various time zones and operational needs.
Knowledge, Skills, and Abilities
- Exceptional interpersonal and communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong attention to detail and accuracy in information handling.
- Familiarity with CRM software and digital communication platforms.
- Ability to remain calm and professional under pressure.
Benefits
- Competitive salary with performance-based incentives.
- Health, dental, and vision insurance options.
- Paid time off, holidays, and vacation benefits.
- 401(k) retirement savings plan with company matching.
- Employee travel privileges and discounted flights.
- Comprehensive onboarding and continuous training programs.
Why Join United Airlines?
United Airlines is more than a global airline; we are a team committed to innovation, inclusion, and delivering exceptional experiences to our customers. By joining our remote customer service team, you will:
- Work for a respected industry leader in aviation.
- Enjoy a supportive, collaborative, and inclusive remote work environment.
- Develop your career with access to learning, mentorship, and advancement opportunities.
- Play a vital role in helping millions of travelers experience safe and enjoyable journeys.
How to Apply
Interested candidates should visit the United Airlines Careers Portal and submit an application online. Please include your resume and a cover letter highlighting your customer service experience and interest in joining the United Airlines remote team. Applications will be reviewed on a rolling basis, and selected candidates will be contacted for virtual interviews.
Job Details
| Salary |
$10 - $20 |
| Job Type |
Full-time |
| Remote/Onsite |
Remote |
| Location |
|
| Last Apply Date |
2026-03-22 |