Disney Social Media Customer Support Jobs – Remote
Disney Careers
Available Locations:
Boise, Idaho
Job Description
Job Summary
Disney Careers is seeking a talented and motivated Social Media Customer Support Representative to join our remote team. In this role, you will serve as the first point of contact for Disney’s online community, assisting customers across various social media platforms. You will help maintain Disney’s exceptional reputation by providing timely, accurate, and engaging support to our audience, ensuring every interaction reflects the magic of Disney. This is a unique opportunity for individuals passionate about customer service, digital engagement, and the entertainment industry.
Key Responsibilities
Monitor and respond to customer inquiries, comments, and messages across Disney’s social media channels in a timely and professional manner.
Resolve customer issues, complaints, and concerns while maintaining a positive, empathetic, and solution-oriented approach.
Collaborate with internal teams (Marketing, Product, and Operations) to provide accurate and consistent information to customers.
Escalate complex or sensitive issues to the appropriate department while ensuring customers feel supported.
Track, analyze, and report on social media engagement trends, sentiment, and recurring issues to drive continuous improvement.
Maintain a deep understanding of Disney’s products, services, promotions, and policies.
Uphold Disney’s brand voice and tone in all digital communications.
Required Skills and Qualifications
Excellent written and verbal communication skills in English.
Strong problem-solving abilities and attention to detail.
Ability to multitask efficiently in a fast-paced environment.
Proficiency in social media platforms (Facebook, Twitter, Instagram, TikTok, etc.) and digital communication tools.
Strong interpersonal skills and the ability to engage professionally with a diverse audience.
Basic technical proficiency in using CRM tools and Microsoft Office Suite (Word, Excel, Outlook).
Experience
1–3 years of experience in customer service, social media support, or a related field preferred.
Prior experience with entertainment, media, or consumer-facing brands is a plus.
Working Hours
Full-time remote position with flexible hours, including occasional evenings and weekends to accommodate peak social media activity.
Shift schedules may vary depending on platform and customer engagement patterns.
Knowledge, Skills, and Abilities
Strong digital literacy and familiarity with social media trends.
Empathy and patience in handling customer concerns.
Ability to maintain composure under pressure and adapt to evolving priorities.
Excellent time management and organizational skills.
Analytical mindset to identify recurring issues and suggest process improvements.
Benefits
Competitive salary and performance-based incentives.
Comprehensive health, dental, and vision insurance.
Paid time off, holidays, and wellness programs.
Professional development opportunities, training, and mentorship.
Employee discounts for Disney products, experiences, and parks.
Remote work flexibility with a supportive team environment.
Why Join Disney Careers
At Disney, you are not just joining a company—you are becoming part of a legacy that brings magic and joy to millions of people worldwide. Working in Social Media Customer Support offers you the chance to connect with fans, create memorable experiences, and develop a career in a globally recognized brand. Disney fosters innovation, diversity, and personal growth, providing an inspiring environment where your contributions truly matter.
How to Apply
Interested candidates can apply through the official Disney Careers portal
Submit your updated resume and cover letter highlighting your experience in social media or customer support.
Shortlisted candidates will be contacted for virtual interviews.
Disney is an equal opportunity employer and values diversity in its workforce.