Job Description
Job Summary:
Hulu Inc., a leading streaming service delivering exceptional entertainment experiences to millions of subscribers, is seeking highly motivated and customer-focused Remote Customer Service Representatives to join our online support team. This role offers the opportunity to provide outstanding assistance to Hulu users, ensuring seamless streaming experiences while resolving inquiries efficiently and professionally. This is a fully remote position, allowing you to work from the comfort of your home while contributing to a dynamic and innovative team.
Key Responsibilities:
- Serve as the primary point of contact for Hulu subscribers, addressing questions, concerns, and technical issues through chat, email, or phone support.
- Resolve customer issues efficiently, providing accurate information and guidance regarding subscriptions, streaming devices, billing, and account management.
- Escalate complex technical or billing issues to higher-level support teams when necessary.
- Maintain detailed records of customer interactions in our internal support system.
- Collaborate with team members and other departments to continuously improve customer service processes and user satisfaction.
- Stay up-to-date on Hulu products, features, promotions, and troubleshooting methods to deliver knowledgeable support.
- Contribute to meeting individual and team performance goals, including response time, resolution rate, and customer satisfaction metrics.
Required Skills and Qualifications:
- Excellent written and verbal communication skills in English.
- Strong problem-solving abilities with a patient, empathetic, and professional approach.
- Basic technical proficiency with computers, streaming devices, and web applications.
- Ability to multitask and manage time efficiently in a fast-paced environment.
- Customer-oriented mindset with a focus on creating a positive experience for subscribers.
- High school diploma or equivalent; associate or bachelor’s degree preferred.
Experience:
- Previous experience in customer service, technical support, or call center environments is highly desirable but not mandatory.
- Experience with streaming services, online platforms, or subscription-based services is an advantage.
Working Hours:
- Flexible shifts available, including evenings, weekends, and holidays to accommodate Hulu’s diverse subscriber base.
- Full-time and part-time schedules may be offered based on availability and business needs.
Knowledge, Skills, and Abilities:
- Strong interpersonal skills with the ability to handle challenging situations calmly.
- Proficiency in troubleshooting common streaming and account issues.
- Ability to follow standardized procedures while adapting to unique customer needs.
- Detail-oriented with excellent organizational skills.
- Comfortable working independently in a remote environment while staying engaged with the team.
Benefits:
- Competitive hourly pay with performance-based incentives.
- Comprehensive health, dental, and vision insurance options for eligible employees.
- Paid time off and holiday pay.
- Professional development and training opportunities.
- Remote work flexibility with a supportive virtual team environment.
Why Join Hulu Inc.:
- Be part of an innovative entertainment company shaping the future of streaming.
- Collaborate with a passionate, inclusive, and diverse team.
- Gain valuable experience in online customer service and technical support.
- Enjoy the flexibility of remote work while making a tangible impact on millions of subscribers.
How to Apply:
Interested candidates are encouraged to submit their resume and a brief cover letter highlighting relevant skills and experience through Hulu’s official careers page or via the online application portal. Shortlisted candidates will be contacted for a virtual interview.
Job Details
| Salary |
$10 - $20 |
| Job Type |
Full-time |
| Remote/Onsite |
Remote |
| Location |
|
| Last Apply Date |
2026-03-22 |