Job Description
Job Summary
TechAssist Pro is seeking a motivated and tech-savvy IT Support Intern to join our dynamic Helpdesk team. This internship offers hands-on experience in troubleshooting, maintaining, and supporting IT systems across a variety of environments. The role is ideal for candidates looking to build a strong foundation in IT support, networking, and technical problem-solving, with exposure to real-world enterprise-level challenges.
As a Helpdesk Technician Intern, you will serve as the first point of contact for end-users, assisting with hardware, software, and network issues while learning from experienced IT professionals. This position is an excellent opportunity to gain practical skills, professional mentorship, and industry exposure in a fast-paced technology environment.
Key Responsibilities
- Provide first-line technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network-related issues.
- Assist in the installation, configuration, and maintenance of IT equipment and software.
- Monitor and respond to IT support tickets promptly, ensuring timely resolution.
- Document support processes and maintain a knowledge base for recurring issues.
- Collaborate with senior IT staff to escalate complex technical problems.
- Support IT projects and initiatives, including system upgrades and network maintenance.
- Ensure IT compliance with company policies and best practices.
Required Skills and Qualifications
- Basic understanding of computer hardware, software, and networking concepts.
- Familiarity with operating systems such as Windows, macOS, or Linux.
- Knowledge of Microsoft Office Suite and common business applications.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Customer-focused mindset with the ability to handle multiple requests efficiently.
- Willingness to learn and adapt to new technologies and tools.
Experience
- No prior professional experience required; internships, academic projects, or personal tech projects are a plus.
- Exposure to IT environments or prior technical support experience is advantageous but not mandatory.
Working Hours
- Full-time or part-time internship opportunities available.
- Flexible schedule with a minimum commitment of 20–30 hours per week.
- Remote or on-site options may be offered based on availability and project requirements.
Knowledge, Skills, and Abilities (KSAs)
- Strong troubleshooting and diagnostic skills.
- Ability to prioritize tasks and manage time effectively.
- Team-oriented attitude with collaborative problem-solving skills.
- Basic knowledge of network protocols, cybersecurity practices, and IT service management principles.
- Attention to detail and commitment to quality support.
Benefits
- Hands-on experience with enterprise IT systems and tools.
- Mentorship and professional development opportunities.
- Exposure to real-world IT support processes and workflows.
- Internship certificate and potential recommendation for future employment.
- Flexible working arrangements to support learning and personal growth.
Why Join TechAssist Pro
At TechAssist Pro, we value innovation, learning, and collaboration. Our IT internship program is designed to help aspiring professionals grow their technical skills in a supportive and challenging environment. Joining us means working with passionate experts, gaining industry exposure, and building a career in IT support.
How to Apply
Interested candidates are invited to submit their resume and a brief cover letter highlighting their interest and relevant skills. Applications can be sent to us with the subject line: “IT Support Intern – [Your Name]”.
Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an interview.
Job Details
| Salary |
$10 - $20 |
| Job Type |
Full-time |
| Remote/Onsite |
Remote |
| Location |
|
| Last Apply Date |
2026-03-22 |