Job Description
Job Summary
Flipkart, one of India’s leading e-commerce platforms, is seeking enthusiastic and customer-focused individuals to join our Customer Service team. As a Customer Service Representative, you will be the first point of contact for our valued customers, assisting them with inquiries, resolving complaints, and providing an exceptional online shopping experience. This is an ideal opportunity for freshers looking to start a career in customer service while working from the comfort of their home.
Key Responsibilities
- Handle inbound and outbound customer calls, emails, and chat inquiries professionally and efficiently.
- Provide timely and accurate information about products, services, orders, and policies.
- Resolve customer complaints with patience, empathy, and problem-solving skills.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Collaborate with internal teams to escalate complex issues and ensure customer satisfaction.
- Continuously improve knowledge of company products, services, and policies.
- Meet daily, weekly, and monthly performance metrics, including response time, resolution rate, and customer satisfaction scores.
Required Skills and Qualifications
- Minimum 12th pass; graduation is a plus.
- Excellent verbal and written communication skills in English; proficiency in Hindi or other regional languages is a plus.
- Strong interpersonal skills with the ability to handle customers patiently and professionally.
- Basic computer skills and familiarity with MS Office or similar tools.
- Ability to work independently in a remote environment while managing time effectively.
- Positive attitude, willingness to learn, and adaptability to changing processes.
Experience
- Freshers are encouraged to apply.
- Prior experience in customer service, retail, or call center roles is an advantage but not mandatory.
Working Hours
- Full-time, work-from-home position.
- Flexible shifts may be offered, including weekdays, weekends, and rotational hours to support 24/7 customer service operations.
Knowledge, Skills, and Abilities
- Strong problem-solving and analytical skills.
- Ability to multitask and manage high volumes of customer interactions.
- Patience, empathy, and the ability to remain calm under pressure.
- Basic knowledge of e-commerce platforms and online shopping processes.
- Quick learner with a proactive approach to resolving customer issues.
Benefits
- Competitive salary and performance-based incentives.
- Work-from-home flexibility with minimal commuting.
- Training and career development opportunities.
- Employee recognition programs and rewards for exceptional performance.
- Friendly and inclusive work culture with opportunities to grow within the organization.
Why Join Flipkart
- Be part of India’s leading e-commerce company and gain exposure to cutting-edge technology and operations.
- Opportunity to develop customer service and communication skills while working remotely.
- Contribute to shaping a seamless online shopping experience for millions of customers across India.
- Build a long-term career with a company that values innovation, inclusivity, and professional growth.
How to Apply
Interested candidates can apply online via Flipkart’s career portal or submit their resume directly through the official application link. Please ensure your CV highlights your communication skills, educational qualifications, and any relevant experience. Shortlisted candidates will be contacted for a virtual interview and online assessment.
Job Details
| Salary |
$10 - $20 |
| Job Type |
Full-time |
| Remote/Onsite |
Remote |
| Location |
|
| Last Apply Date |
2026-03-22 |