Job Description
Job Summary
MNC JOBS INFO is seeking dedicated and customer-focused individuals for the role of Part-Time Chat Process Associate for evening shifts in Chennai. This position offers an excellent opportunity to join a dynamic team where your communication skills and problem-solving abilities will directly contribute to delivering outstanding customer experiences. The role primarily involves managing live chat interactions with clients, providing accurate information, and resolving queries in a timely and professional manner.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via live chat.
- Provide accurate information about products, services, and policies.
- Troubleshoot customer issues and offer effective solutions.
- Maintain records of customer interactions and feedback for reporting purposes.
- Collaborate with internal teams to escalate complex queries.
- Ensure high-quality service standards and customer satisfaction.
- Adhere to company policies, guidelines, and confidentiality protocols.
Required Skills and Qualifications
- Excellent written communication skills in English.
- Basic computer skills and familiarity with chat platforms.
- Ability to multitask and handle multiple chat conversations simultaneously.
- Strong problem-solving and analytical skills.
- Friendly, patient, and professional demeanor.
- High school diploma or equivalent; a bachelor’s degree is a plus.
Experience
- Freshers are welcome to apply.
- Previous experience in customer support, chat process, or call center environment is an advantage but not mandatory.
Working Hours
- Evening shift (Flexible timing between 4:00 PM – 10:00 PM).
- Part-time role, approximately 4–6 hours per day.
- Option for flexible days based on candidate availability and company requirements.
Knowledge, Skills, and Abilities
- Strong typing speed and accuracy.
- Proficiency in English, with excellent grammar and spelling.
- Ability to stay calm and composed under pressure.
- Good interpersonal skills and teamwork orientation.
- Quick learner and adaptable to new processes and technologies.
Benefits
- Competitive part-time salary with incentives.
- Work-from-office facility in a comfortable environment.
- Training and continuous skill development opportunities.
- Supportive and inclusive workplace culture.
- Opportunity for career growth and full-time role consideration in the future.
Why Join MNC JOBS INFO?
- Be part of a reputable organization with a strong presence in Chennai.
- Gain valuable experience in customer service and live chat operations.
- Work in a flexible part-time schedule ideal for students or individuals seeking evening work.
- Access to professional training and mentorship.
- Dynamic and growth-oriented work environment.
How to Apply
Interested candidates can apply by submitting their updated resume along with a brief cover letter highlighting their communication skills and availability for evening shifts. Applications can be sent to us, or you may apply directly through our official careers page. Shortlisted candidates will be contacted for an interview and onboarding process.
Job Details
| Salary |
$10 - $20 |
| Job Type |
Full-time |
| Remote/Onsite |
Onsite |
| Location |
|
| Last Apply Date |
2026-03-22 |