Job Summary:
MNC JOBS INFO is seeking motivated and customer-focused Call Center Executives to join our evening shift team in Chennai. This role involves handling inbound and outbound calls, assisting customers with inquiries, resolving complaints, and ensuring a high level of customer satisfaction. The ideal candidate will have excellent communication skills, a problem-solving mindset, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities:
- Handle inbound and outbound customer calls professionally and courteously.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues promptly while maintaining a positive attitude.
- Maintain detailed records of customer interactions and transactions.
- Meet or exceed individual and team performance targets.
- Collaborate with other departments to ensure smooth operations and customer satisfaction.
- Participate in ongoing training programs to improve product knowledge and communication skills.
Required Skills and Qualifications:
- Excellent verbal and written communication skills in English and Tamil.
- Strong customer service orientation and interpersonal skills.
- Basic computer skills and familiarity with MS Office and CRM software.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- High school diploma or equivalent (Bachelor’s degree preferred).
Experience:
- Freshers are welcome to apply.
- Previous experience in customer service, call centers, or telemarketing is an added advantage.
Working Hours:
- Evening shift (typically 4:00 PM to 10:00 PM, flexible depending on business needs).
- Monday to Saturday, with occasional Sunday shifts as per company requirements.
Knowledge, Skills, and Abilities:
- Strong problem-solving and decision-making abilities.
- Patience, empathy, and active listening skills.
- Ability to work under pressure while maintaining quality and accuracy.
- Team player with a positive attitude and willingness to learn.
Benefits:
- Competitive salary with performance-based incentives.
- Flexible working hours suitable for students or part-time candidates.
- Training and professional development opportunities.
- Friendly and supportive work environment.
- Opportunity for career growth within the organization.
Why Join MNC JOBS INFO:
Joining MNC JOBS INFO means being part of a dynamic team where your contributions are valued. You will gain hands-on experience in a professional call center environment, develop your customer service skills, and have opportunities to advance your career in a reputable multinational company.
How to Apply:
Interested candidates can apply online by sending their resume to [email address] or through our official careers portal. Please include “Call Center Executive – Evening Shift” in the subject line.