French | Spanish | German Speaking Customer Care Agent – Online Job

Job Description

Job Summary

Houston Skilled Consultancy is seeking motivated and multilingual Customer Care Agents fluent in French, Spanish, or German to join our dynamic remote team. This role involves providing exceptional customer support via online channels, resolving client inquiries efficiently, and ensuring a positive brand experience. Ideal candidates are proactive, detail-oriented, and passionate about delivering outstanding service. This is a fully remote opportunity, allowing flexibility while contributing to a global team.

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Key Responsibilities

• Respond promptly and professionally to customer inquiries via chat, email, and other online platforms.


• Resolve complaints and issues with empathy and efficiency, ensuring high customer satisfaction.


• Maintain accurate records of interactions, transactions, and customer feedback.


• Collaborate with internal teams to provide timely solutions and updates.


• Identify opportunities to enhance the customer experience and contribute suggestions for process improvements.


• Uphold company policies and maintain confidentiality of sensitive information.

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Required Skills and Qualifications

• Fluency in French, Spanish, or German is mandatory (written and spoken).


• Strong command of English for internal communication.


• Excellent written and verbal communication skills.


• Proficiency with online communication tools, chat platforms, and CRM systems.


• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.


• Strong problem-solving skills and attention to detail.

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Experience

• Previous experience in customer service, support, or call center roles is preferred but not mandatory.


• Experience in online support or remote work environments is a plus.

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Working Hours

• Flexible, remote working hours; shifts may vary based on client time zones.


• Part-time and full-time opportunities available.

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Knowledge, Skills, and Abilities

• Cultural awareness and sensitivity to effectively communicate with international clients.


• Strong interpersonal skills with the ability to remain professional under pressure.


• Comfortable using technology and navigating multiple online platforms.


• Self-motivated, reliable, and capable of working independently.

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Benefits

• Work from the comfort of your home.


• Competitive compensation based on experience and language proficiency.


• Flexible scheduling options.


• Opportunity to work with international clients and enhance language skills.


• Training and career growth opportunities within the company.

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Why Join Houston Skilled Consultancy

Joining Houston Skilled Consultancy means becoming part of a forward-thinking company that values its employees and fosters professional growth. You will have the chance to work in a multicultural environment, enhance your customer service skills, and contribute to projects that impact clients worldwide. Our team is collaborative, supportive, and committed to delivering excellence.

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How to Apply

Interested candidates are invited to submit their resume along with a cover letter highlighting their language proficiency and relevant experience to us. Please include the subject line: “French/Spanish/German Speaking Customer Care Agent – Online Job Application.”

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Job Details