Job Description
Job Summary
Teleperformance, a global leader in customer experience management, is seeking enthusiastic and customer-focused individuals to join our remote customer service team. As a Customer Service Representative, you will be responsible for handling customer inquiries, providing accurate information, and ensuring a seamless service experience—all from the comfort of your home. This role is ideal for motivated professionals who enjoy problem-solving, clear communication, and building positive relationships with customers.
Key Responsibilities
- Respond to customer queries through phone, email, and chat in a professional and courteous manner.
- Assist customers with product information, billing issues, account inquiries, and troubleshooting.
- Provide timely resolutions to complaints while maintaining a high level of empathy and patience.
- Document customer interactions accurately in internal systems.
- Follow company protocols, service guidelines, and compliance standards.
- Collaborate with team members and supervisors to ensure customer satisfaction goals are met.
- Continuously update knowledge of company products, promotions, and policies.
Required Skills and Qualifications
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency with computers, typing, and navigating multiple applications.
- A quiet, distraction-free workspace with reliable internet connectivity.
Experience
- Prior experience in customer service, call centers, or support roles is preferred but not mandatory.
- Freshers with strong communication skills are also encouraged to apply.
Working Hours
- Flexible shifts are available, depending on business needs.
- Both full-time and part-time options are offered.
- Weekend and holiday availability may be required based on client demands.
Knowledge, Skills, and Abilities
- Strong interpersonal and customer-handling skills.
- Ability to remain calm and empathetic under pressure.
- Willingness to learn and adapt in a fast-paced environment.
- Familiarity with CRM software and basic technical troubleshooting is an advantage.
Benefits
- Competitive salary package with performance-based incentives.
- Work-from-home convenience and flexibility.
- Paid training and ongoing career development programs.
- Health and wellness benefits as per company policy.
- Opportunities for career advancement within Teleperformance’s global network.
Why Join Teleperformance?
At Teleperformance, we believe in creating exceptional experiences—not only for our clients but also for our employees. As a member of our team, you’ll enjoy a supportive environment, access to world-class training, and endless opportunities for growth. Whether you are starting your career or looking to expand your skills, Teleperformance offers the platform to succeed while working from the comfort of your home.
How to Apply
Interested candidates can apply online by visiting the official Teleperformance careers portal. Submit your updated resume along with a brief cover letter highlighting your interest in customer service and remote work. Shortlisted applicants will be contacted for an online assessment and virtual interview.
Job Details
| Salary |
$10 - $20 |
| Job Type |
Full-time |
| Remote/Onsite |
Remote |
| Location |
|
| Last Apply Date |
2026-03-22 |