Call Center Representative (Work from Home)

Job Description

Job Summary:

Houston Skilled Consultancy is seeking enthusiastic and customer-focused individuals to join our remote call center team. As a Call Center Representative, you will serve as the first point of contact for our clients and customers, handling inquiries, resolving issues, and delivering exceptional service. This is a fully work-from-home position, offering flexibility while contributing to a professional and dynamic team.

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Key Responsibilities:

• Handle inbound and outbound calls professionally, addressing customer queries, complaints, and requests promptly.


• Maintain accurate records of customer interactions, transactions, comments, and complaints in the CRM system.


• Provide product or service information to clients and guide them through processes when needed.


• Resolve customer issues efficiently, escalating complex problems to the appropriate department.


• Achieve individual and team performance targets, including call handling time, customer satisfaction, and service quality.


• Continuously improve knowledge of products, services, and policies to better assist customers.


• Uphold the company’s standards of professionalism, courtesy, and confidentiality in all communications.

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Required Skills and Qualifications:

• High school diploma or equivalent; further education or certifications in communication, customer service, or related fields is a plus.


• Excellent verbal and written communication skills in English.


• Strong interpersonal skills with a friendly and patient demeanor.


• Ability to multitask and handle high-pressure situations efficiently.


• Basic computer literacy, including familiarity with MS Office and CRM software.


• Strong problem-solving and decision-making abilities.

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Experience:

• Previous experience in a call center, customer support, or related field is preferred but not mandatory.


• Freshers with excellent communication skills and a customer-oriented attitude are encouraged to apply.

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Working Hours:

• Flexible work-from-home schedule, including part-time or full-time options.


• Shifts may include mornings, evenings, weekends, or rotational timings depending on client requirements.

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Knowledge, Skills, and Abilities:

• Ability to listen actively and empathize with customers’ concerns.


• Proficiency in managing multiple software systems and tools simultaneously.


• Strong organizational skills and attention to detail.


• Ability to adapt to changing processes, products, and client needs quickly.


• Commitment to continuous learning and self-improvement.

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Benefits:

• Competitive salary with performance-based incentives.


• Work-from-home convenience with no commuting stress.


• Flexible work schedule to maintain work-life balance.


• Training and development opportunities to enhance career growth.


• Supportive team environment and professional networking opportunities.

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Why Join Houston Skilled Consultancy:

• Be part of a reputed consultancy recognized for excellence in client services.


• Opportunity to work in a dynamic, remote-first environment with growth potential.


• Exposure to diverse clients and industries, enhancing skillset and experience.


• Friendly and collaborative culture that values employee well-being and development.

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How to Apply:

Interested candidates are invited to submit their updated resume and a brief cover letter highlighting relevant skills and experience. Please send your application to us with the subject line: “Call Center Representative – Work from Home.” Shortlisted candidates will be contacted for an online interview and assessment.

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Job Details