Remote Customer Support Specialist

Job Description

Job Summary

LiveAssist Nigeria is seeking a dedicated and proactive Remote Customer Support Specialist to join our dynamic team. The ideal candidate will serve as the primary point of contact for our customers, delivering timely and high-quality support across multiple channels. This role requires a problem-solving mindset, excellent communication skills, and the ability to thrive in a fast-paced, virtual environment.

As a Remote Customer Support Specialist, you will help maintain strong customer relationships, resolve inquiries efficiently, and ensure an exceptional experience for every customer interaction.

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Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone.


• Troubleshoot and resolve customer issues related to products, services, or accounts.


• Document all customer interactions accurately in the company’s CRM system.


• Escalate complex or unresolved issues to higher-level support teams when necessary.


• Maintain up-to-date knowledge of company products, services, and policies.


• Provide feedback to management on common customer concerns and potential service improvements.


• Collaborate with cross-functional teams to ensure a seamless customer experience.


• Assist in developing and maintaining knowledge base articles for internal and customer use.

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Required Skills and Qualifications

• High school diploma or equivalent; a Bachelor’s degree is a plus.


• Exceptional written and verbal communication skills in English.


• Strong problem-solving abilities with a customer-first mindset.


• Comfortable working independently in a remote environment.


• Familiarity with CRM software and basic computer applications.


• Patience, empathy, and professionalism when dealing with diverse customers.


• Ability to handle multiple tasks simultaneously while maintaining accuracy and attention to detail.

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Experience

• Previous experience in customer support, call center, or client service roles preferred but not mandatory.


• Experience with remote work tools (Zoom, Slack, Microsoft Teams) is a plus.

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Working Hours

• Full-time or part-time positions available.


• Flexible schedules, including evening and weekend shifts as needed.


• Work-from-home setup, requiring a stable internet connection and a quiet workspace.

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Knowledge, Skills, and Abilities

• Strong interpersonal and relationship-building skills.


• Proficiency in using computers, email, and chat systems.


• Ability to learn quickly and adapt to new tools and processes.


• Analytical thinking to identify and solve customer issues efficiently.


• Self-motivated and capable of managing time effectively in a remote environment.

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Benefits

• Competitive salary with performance-based incentives.


• Flexible work-from-home arrangements.


• Professional development and training opportunities.


• Supportive and inclusive team culture.


• Paid leave and other statutory benefits as per company policy.

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Why Join LiveAssist Nigeria?

At LiveAssist Nigeria, we prioritize our employees’ growth, well-being, and career progression. You will join a forward-thinking organization committed to delivering exceptional customer experiences while fostering a collaborative and empowering work environment. Working with us means flexible schedules, meaningful impact, and opportunities to enhance your professional skills in a remote-friendly setting.

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How to Apply

Interested candidates are encouraged to submit their resume and a cover letter detailing relevant experience and motivation to join LiveAssist Nigeria. Applications can be sent to us with the subject line: “Application – Remote Customer Support Specialist.”

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Job Details